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SAMSUNG Experience Store is an electronic store in Glendale, CA.

SAMSUNG Experience Store Review Summary

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4
(1732 Reviews)
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Miguel Esteban Luevanos
Miguel Esteban Luevanos -Google user
Edited a month ago
Great products and the store has an amazing interior design. As you can see in the video provided. The employees are of great assistance. There is customer support here so if you have any needs with your Samsung product feel confident in coming down to the...Read More
DANIEL ALEXANDER
DANIEL ALEXANDER -Google user
7 months ago
Excellent & exceptional customer service by both gentlemen Ausencio & Jarred. I pre-ordered s25 ultra, they helped me with that, kept me informed during my waiting period. Phone arrived 1 week earlier than expected. I had a change of mind when it came to color,...Read More
Josh Kronick
Josh Kronick -Google user
6 months ago
This is a new store at the Americana. The place is super cool. They show off all their newest TVs and gaming monitors plus they have all their newest phones on display, accessories for sale;, online order pickup, qnd a professional tech support desk...Read More
Or Svetlana Tokaev
Or Svetlana Tokaev -Google user
6 months ago
Got a new tablet Galaxy S10+ got so much help from Gus ,really loved the service he provided me plus a lot of patience ,so happy with my new tablet,thank you Gus so much
jen
jen -Google user
4 months ago
My Fold 5's OG inner screen protector finally began bubbling down the middle after nearly 2 years. I was in between peeling it off for good (bc I'm super cautious and don't even trust Asurion etc. with my stuff), buying a replacement protector and attempting...Read More
Jim Sherman
Jim Sherman -Google user
3 months ago
Larry Le was very friendly and efficient, he took care of the problem with alacrity and didn't waste time fixing it and I was out of there in no time. Thanks larry!
Wolf
Wolf -Google user
5 months ago
I had a fantastic experience today at the Samsung store in Glendale, thanks to Gustavo. He was incredibly knowledgeable, patient, and genuinely helpful throughout my visit. It’s rare to meet someone who not only understands the technical side so well, but also knows how to...Read More
The Red Bat
The Red Bat -Google user
a month ago
Was very happy because our phones were under a manufacturer warranty. So they got completely serviced with nothing out of pocket. Don't like the drive because we live 34 miles away.. so because of the traffic, it takes us a full hour. But to get...Read More
Sylvia Lopez
Sylvia Lopez -Google user
a month ago
I had the absolute best experience at the Samsung store in the Americana (Glendale). Adrian went above and beyond to help me set up my new phone. He took his time, was incredibly patient, and made sure I left feeling confident and taken care of....Read More
Alexis Bae
Alexis Bae -Google user
a month ago
I went in for a screen cover replacement, and it was quick and easy. Staff was helpful and nice and the wait times were short. You just have to make sure to go early in the morning on a weekday to minimize waiting. It's also...Read More
Anthony Nguyen
Anthony Nguyen -Google user
4 months ago
Not gonna lie, I wasn't in the greatest mood entering samsung for my appointment because my girlfriend damaged her flip 6 inner flex screen display, and I had a child telling my she was hungry every other minute because we didn't eat yet. This was...Read More
Clara Brown
Clara Brown -Google user
a month ago
Went in for help with my phone and one of the employees named Nelson was very helpful and patient with us. Would recommend this location. They made sure we were able to work the phone before we left.
Steves image
Steves image -Google user
2 months ago
Manny and Adrian , not only provided professionalism, courtesy, and educated me on two of my Samsung devices, but remained patience and had a great attitude. Samsung is so fortunate to have a staff that exudes the best of customer service skills and technical...Read More
Daryl D.
Daryl D. -Google user
2 months ago
Thank you, Adrian, for taking care of my Samsung Z Fold6, with the inside screen not working. I've spent the past 3 weeks going from Samsung authorized repairers, who--for some reason--couldn't apply the $200 discount promo Samsung offered. …
CMF
CMF -Google user
a month ago
This place was great, went to pick up an online order for my fold 7 and it was ready right away. I came with my service dog and the staff at this store greeted me right away and got my order quickly. I was out...Read More
elen p
elen p -Google user
3 weeks ago
Been using Galaxy S8 since 2019. Been wanted to change the phone since it's been slow, burn out, and hard to hear the voice when making a call. Since there's no sale nor promo at the Best Buy, I decided to go to Samsung store...Read More
pamela velazquez
pamela velazquez -Google user
a month ago
Super help full. They answered my questions about switching my phone when my old one was broken. They showed me really good options and promotions. I walked out with more items without spending so much money 😁 …
Chardanae Jameson
Chardanae Jameson -Google user
2 months ago
Katie and Isaac were extremely helpful for my boss that I am a personal assistant for. They took the time out to care and be attentive to her situation with her new tablet and all the issues that were arising technically with switching …
Gabriel Zimmerer
Gabriel Zimmerer -Google user
a month ago
Went there on a Saturday afternoon and had my issue solved in about 45 minutes which is great considering the amount of people! Adrian from Customer support was friendly and quick! Great experience
Maya Thompson
Maya Thompson -Google user
4 weeks ago
I love this store. Got a HUGE TV and they made sure to walk through every aspect of what was needed. The sales team isn't high pressure. Absolutely like this place

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible elevator
check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom

Offerings

check icon Repair services

Crowd

check icon LGBTQ+ friendly

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly

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