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About

Samcycle Electric Bikes is a bicycle shop in Palatine, IL.

Samcycle Electric Bikes Review Summary

The summary was generated by AI, based on reviews.

Samcycle Electric Bikes is a top-rated bicycle shop with a wide selection of e-bikes and excellent customer service. Reviewers praise the knowledgeable staff, competitive prices, and quick maintenance turnaround times.

Review Rating Chart

Google: 4.9/5

Yelp: 4.5/5

Facebook: 4.8/5

BikeRadar: 4.7/5

Trustpilot: 4.6/5

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Reviews & Ratings

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4.9
(31 Reviews)
5
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J P
J P -Google user
7 months ago
I had a very pleasant experience renting an ebike from Samcycle. The staff person was friendly and helpful. The bike was in excellent condition and rode well. A friend and I rode through Deer Grove park, just 5 minutes away, on a beautiful autumn day....Read More
Joe Pacelli
Joe Pacelli -Google user
4 years ago
Nice people to do business I will let my friends know about Samcycle.Sam cycle. Very happy with me E bike.
Paul
Paul -Google user
2 months ago
Matt helped me pick out the perfect electric bike. This store is quite the hidden gem. It’s clear Matt knows his stuff and enjoys working with people. 10/10 experience, I would 100% recommend stopping by.
Michelle Berry
Michelle Berry -Google user
a year ago
I took my nephew here to purchase a new bike. He had one from Amazon that was nothing but trouble and is not serviceable at local shops. Samcycle had a great selection and Matt took his time to explain the features of each bike....Read More
Michael Walker
Michael Walker -Google user
a month ago
Matt and everyone at Sam cycle will treat you great with a very good range of e-bikes in stock for every riding style. After the sale for service he takes great care of you for the long haul. Just had a brakes and service done. Great...Read More
Bob Horvath
Bob Horvath -Google user
a month ago
I have had my bike serviced there on several occasions. They do a very nice job and know their stuff. I have bought some upgrades as well which makes we wish I had just gotten a bike from them in the...Read More
Scott Avenarius
Scott Avenarius -Google user
2 months ago
Matt and his team are extremely valuable and professional services. I went to another bike shop and they were very unprofessional and wanted to charge me above and beyond. Thankfully, I found Sam's Cycle. Thanks TEAM!
Joseph Bechtel
Joseph Bechtel -Google user
6 months ago
Sam cycle is the best around for purchasing or renting E bikes. The full day rentals include a charger , & the rental prices are the best around. The staff at Sam cycle are very friendly & very knowledgeable maintaining & fixing E...Read More
Barry Mullan
Barry Mullan -Google user
8 months ago
Segway Ninebot Service! I came in with a rather complex issue- needed 2 new tires. Cannot say enough about how impressive their customer service is! Even when they found a wiring issue, they were professional and sent pictures and talked through the issue. It’s so refreshing...Read More
Rob Myers
Rob Myers -Google user
4 months ago
Great customer service, selection, and genuine interest in making and keeping a client. Run, don't walk, to buy your ebike here (then ride your sweet new ebike home).
Jodi Eisenstadt
Jodi Eisenstadt -Google user
9 months ago
Visited to rent an e-bike for a couple hours. Matt, one of the owners, was super friendly and patient. He gave great directions, guided us to the trails, and gave us a map. The trails nearby are gorgeous. Lush trees beautiful wildflowers and prairie grass. What...Read More
Jeff Abiera
Jeff Abiera -Google user
8 months ago
Matt helped me fix a flat on my lectric xpedition cargo ebike. He was extremely knowledgeable as I’m new to Ebikes and super friendly. 5 star customer service. I highly recommend. I’ll be servicing my bike here from now on.
Natalie Dolan
Natalie Dolan -Google user
a year ago
Got gifted an electric bike from here and I stopped in to get a lock for it. I'm a brand new bike owner and I not only was recommended a great lock, but the team walked me through how to use it and had me...Read More
Larry Goone
Larry Goone -Google user
a year ago
I needed a fork replacement.. a bike that I did not buy from these guys. They knew exactly how to take care of it. I brought in the replacement set of forks and within three days I had the bike back working in excellent condition. They also...Read More
vic
vic -Google user
a year ago
Samcycle is awesome and so are e-bikes. Bought two Blix bikes from them 4 years ago and are still entirely happy with them. Their customer service is top notch. Anything we need and they are there for us and just plain nice too.
Victoria Donile
Victoria Donile -Google user
4 years ago
Samcycle was a life saver. My E-Bike was down & out pedal assist not working. After talking with numerous bike shops who stated they either don't work on E-Bikes at all or take the bike back to where you purchased it. That was impossible as...Read More
michael loizzi
michael loizzi -Google user
a year ago
Wow!! Bought an Elux Malibu step-through e-bike and I’m loving it. I worked with Matt and he set me up. I have a current e-bike I bought online from Urtopia which I’m returning asap. In then 7 days I’ve had the Urtopia I’ve had nothing...Read More
KT McClure
KT McClure -Google user
3 years ago
This is a family-owned shop, and the owners couldn't be any nicer! I ordered a bike from a company that delivers to the shop. It was a very long process, but Matt was always there to offer guidance. I got the feeling that they really...Read More
Maryann Renk
Maryann Renk -Google user
2 years ago
Matt and Kevin were outstanding!! I picked up my Blix Vika+ today, they assembled it and very patiently and thoroughly explained the features and how to fold it up. I highly recommend Samcycle for your next bike! Thank you again, guys!! I LOVE my...Read More
jason
jason -Google user
a year ago
I have brought my bike here to take care of everything from loose spokes to broken motors. Matt and the team is very friendly and helpful. Bring your bikes here for a pleasant experience.

Features

From the business

check icon Small business

Service options

check icon Delivery
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Activities

check icon Bicycle rental

Amenities

check icon Wi-Fi

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments