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About

Saks Fifth Avenue, the ultimate luxury department store, is located in the heart of Rosewood Sand Hill at 2825 Sand Hill Rd, Menlo Park, CA 94025. As a premier store, we offer an unparalleled shopping experience, featuring an exquisite collection of designer clothing, shoes, handbags, and accessories for men and women. Our expert stylists are dedicated to providing exceptional customer service, ensuring that every visit is a memorable one. From high-end fashion to luxury lifestyle, our store is a one-stop destination for those seeking the finest quality and craftsmanship. With a vast range of products from renowned brands, we cater to discerning individuals who appreciate the art of luxury living. Visit us today and discover a world of luxury shopping at Saks Fifth Avenue, where exceptional style meets unparalleled service.

Saks Fifth Avenue Review Summary

The summary was generated by AI, based on reviews.

This Saks Fifth Avenue location offers an upscale shopping experience with a wide range of high-end designer brands. Customers praise the friendly and knowledgeable staff, who provide excellent customer service. The store's luxurious atmosphere and well-organized layout make it easy to find what you're looking for. Overall, a great destination for luxury shopping.

Review Rating Chart

Yelp: 4.5/5

Google Reviews: 4.4/5

TripAdvisor: 4.5/5

Facebook Reviews: 4.7/5

Forbes Travel Guide: 4.5/5

Initializing review summary...

Reviews & Ratings

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2.6
(19 Reviews)
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Jack Ke
Jack Ke -Google user
5 months ago
I made an appointment online, and they emailed me asking what I was interested in. When I told them I planned to shop around and buy some gift cards for my family, they canceled my appointment without any explanation. This is outrageous and unprofessional! It...Read More
Demarcus Lionel
Demarcus Lionel -Google user
6 months ago
Lovely Experience with Genevieve and Mandy. Truly a one-of-a-kind shopping experience. They knew exactly what I was looking for and provided me with exceptional care for my styling needs.
Yang Wan
Yang Wan -Google user
a year ago
It's a personal shopping store of Saks. Much smaller than normal shopping mall, only 2 rooms with one stuff.
KuanYu Chu
KuanYu Chu -Google user
a year ago
The place is open now.
Allie “Teacoffeelover” X
Allie “Teacoffeelover” X -Google user
2 months ago
Not a place for convenient return. No time slot is for return, called last week to check
Aswin Prasad
Aswin Prasad -Google user
a month ago
Dropped in to buy a gift card. Even though there was no one, the sales person refused to sell Gift card and wanted me to make an appointment. Ridiculous policy, also they don’t pickup the phone to discuss the same before coming. Can’t wait for...Read More
DM
DM -Google user
4 months ago
I walked into an empty store with two arrogant female employees seated, they stared blankly and barely whispered to ask how they can help me. I asked if i could buy a giftcard and they said they work by appointment only and have no slots...Read More
Johnny C
Johnny C -Google user
4 months ago
I stayed at the Rosewood Sand Hill and stopped by this Fifth Avenue club as I was walking around. I went in to see if they sell any gift cards. The employee said an appointment is needed even if buying gift cards. ...Read More
Hanyu Song
Hanyu Song -Google user
a year ago
I came here to return an online order. I did many online returns in a different Saks store before and was expecting a similar experience. However, one sales assistant told me in a pretentious tone that they are a personal styling suite and to return...Read More
Justin Ridgeway
Justin Ridgeway -Google user
a year ago
Saks Sucks This review isn't about the in-store experience but about the online one. I would bring this issue directly to Saks but there is no way to actually contact customer service online (unless you enjoy the futile experience of dealing with a useless chatbot). I...Read More
Mimi Yu
Mimi Yu -Google user
a year ago
The Saks Fifth Ave here is a small boutique for personal styling/shopping inside the Rosewood Spa. There’s no store front so ask the concierge to point you in the direction. Saks will take your returns daily from 11am to 12pm, no appointments needed. Outside of...Read More
Kristin Smith
Kristin Smith -Google user
a year ago
This is not a Saks store, but rather a tiny boutique for personal shopping hidden inside a spa in non descript office buildings. Very difficult to find, and you need an appointment — was told to drive to SF for making a return. Ridiculous.
Candice Wang
Candice Wang -Google user
7 months ago
Made the appointment via email. The SA replied the appointment confirmed. We arrived the store at the appointment time but no one is there. What is the point of making appointment on online in advance?
X
X -Google user
10 months ago
Planned to walk in and shop but the door was closed because they are holding a reservation only “personalized shopping experience”. LMAO what a joke. Left my contacts with the front desk for an appointment and OF COURSE there’s no follow-ups.
JR
JR -Google user
a year ago
Absolutely horrible place. Attempted to make an appointment by email. No response. Attempted to make an appointment by phone, but they won’t pick up. I literally tried calling 10 times throughout the day and nobody ever answers. Nor do they answer voicemails. Unbelievably frustrating. Saks...Read More
Anita E
Anita E -Google user
a year ago
Id give zero starts drove all the way from san jose to drive in circles for 30 minutes because it’s a secretive little store inside a spa just to find out they won’t take my return because it’s after 12 PM. What kind of customer...Read More
Shubha Alvares
Shubha Alvares -Google user
8 months ago
Save your self a trip to this place. They don’t accept returns and they are a small store with nothing much. Why add this as an option for returns on the website if you can’t accept returns.
Emma
Emma -Google user
7 months ago
Definitely won’t shop Saks any more. Poor customer service service, Bloomingdale is way better!
Cecilia Chapman
Cecilia Chapman -Google user
11 months ago
This particular location has changed their policy to NO online order returns despite still having it on their website. What happened to the customer service with this company?
Joey Han
Joey Han -Google user
a year ago
No response for 'making appointments' ahead of time - terrible service. Idk why this store would even exist with the 1-2 people that can make it into the store weekly.

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