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About

Saks Fifth Avenue is a department store in Richmond, VA.

Saks Fifth Avenue Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.9
(276 Reviews)
5
4
3
2
1
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CEOToniB
CEOToniB -Google user
2 years ago
I’ve shopped a lot at Saks. More for my husband than myself. Richmond doesn’t have a lot of stores like Saks but the customer service is superb. I have shopped at Saks in different states and they offer a more tailored experience...Read More
Jack Carolina
Jack Carolina -Google user
2 months ago
Just left the Saks and had an amazing experience. There was rep name Journey in the fragrance department who had such an inviting presence. She assisted me with finding the proper fragrance, gift wrapped it and provided additional samples for later. Thank you Journey for...Read More
Jwan Mohammedali
Jwan Mohammedali -Google user
2 months ago
Great collection of womens perfume!!! TomFord travel size is a must!! Shoes department has good collection! Customer care is very professional! Great place to have shopping therapy!
hannah wagner
hannah wagner -Google user
3 months ago
I have always have a great time at this location! The employees are helpful and enjoy interacting with you as a customer. Olga at the La Mer counter is very sweet too.
Sam Sanabani
Sam Sanabani -Google user
2 months ago
Fatima is an incredible saleswomen. Saks are very lucky to have her. Left with a couple of awesome perfumes.
jh hg
jh hg -Google user
a month ago
Employees seemed well trained and helpful.
Lo Hair&More
Lo Hair&More -Google user
2 years ago
Aaaahhhh, great vibes it's giving "RICH" vibes. Had a great experience shopping around. The staff was so knowledgeable & friendly. Willing to go the xtra mile to make sure all my questions were answered. Such a beautiful ambiance. The fitting room is set up for...Read More
Jimmie Gerald
Jimmie Gerald -Google user
8 years ago
Needed a rushed order, was purchasing a birthday item for my wife. Martina Winston was so professional, exceptional and helpful in assisting me get what I wanted. She was working in shoes, and I was not looking for shoes but she made several phone calls...Read More
Sarah Abigail Ibanez, DO
Sarah Abigail Ibanez, DO -Google user
7 years ago
Beautiful choices and styles. The customer service is great and I love their sale racks. Walking into this store makes you feel like a million bucks. Their placement of the mannequins and escalators are top notch. Fun place to window shop and try on beautiful...Read More
Sheila Coleman
Sheila Coleman -Google user
2 years ago
I enjoy shopping here. Mike in Mens, Rick in women shoes and Fatima in fragrances are my go to. They take very good care of me. I enjoy the shopping experience here.
sandy seybert
sandy seybert -Google user
a month ago
The store was clean and simple.
804 AwareandWoke
804 AwareandWoke -Google user
6 years ago
Love to see the new season selections in women's and men's apparel, shoes, and fragrances! Awesome customer service and really nice shopping experience if your pocket can afford it! Some of the absolute best designer selections!
Maura Iverson
Maura Iverson -Google user
a month ago
The deli sandwiches are tasty.
Tracie Baines
Tracie Baines -Google user
a year ago
Absolutely the best customer service I've experienced in a storein the last 4 years.... I will go back over and over and over again. The experience was intoxicating...
Steven Pickett
Steven Pickett -Google user
7 years ago
For some unknown reason I had never visited Saks, and it has definitely been my loss. I have shopped in more than a few high-end clothing establishments over the years, and none compare. Saks has it all. The choices are endless. From old school to...Read More
carolyn bernota
carolyn bernota -Google user
4 years ago
Service seems to be repeatedly "but on point". Inspires me to return. Kat is helpful, and creative. Deals to b had here @ this location too. Better than the Philly location, in my view.
lenora bundy
lenora bundy -Google user
4 years ago
I love to shop at this Saks location because the employees are so friendly and helpful. I really appreciate my shopping advisors Abigail and Saima. Please bring back Gucci and Louis Vuitton
TJ Arnaiz
TJ Arnaiz -Google user
7 years ago
The clothing and apparel in the store are excellent quality. You pay a premium most of the time, but their sales are very good, and you can get up to 70% off.
Jasmine W
Jasmine W -Google user
4 months ago
Very helpful sales associates
shaminder singh
shaminder singh -Google user
7 months ago
100% branded stuff with good prices.

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Men's clothing
check icon Women's clothing

Planning

check icon Appointment required
check icon Quick visit

Payments

check icon NFC mobile payments