I ordered a tow car shield on February 9th and at that time I told Mitch that I would be leaving the location I was at on April 10. He said no problem at all, that gives me 60 days so you will have your...
Read MoreI ordered a tow car shield on February 9th and at that time I told Mitch that I would be leaving the location I was at on April 10. He said no problem at all, that gives me 60 days so you will have your cover before you leave. I was immediately billed the entire amount then as well.
On March 11th, I emailed Mitch for a progress update. He replied that is should be done in 2 weeks and in the mail. As with most companies, they have the "crutch" of COVID as an excuse and he stated he cant get seamstress workers, etc.
On March 31st, I called and asked where my cover was as he told me it should have been shipped 2 weeks ago. Much to my shock, his reply was "not the first time I lied to my customers". Really, a business says this??
He then said it was on the "cutting table" and should be to me by April 8th.
Call on April 7th twice and received no answer or voicemail redirection.
Sent an email for an update on my cover. Received a call from him, and he told me he was mailing tomorrow, April 8th and I would have an email with a tracking number. On April 8th, I sure did get an email with a GENERATED tracking number, but product was not shipped. He created a label, BUT DID NOT SHIP the product as the UPS Tracking number showed "generated and delayed".
Finally on April 11, the UPS tracking number shows "on the way".
Arrived on April 14th, 65 days after ordering and 18 days after promised the first time.
BE CAUTIOUS doing business with this guy. He lies and could really care less about you once he has your money! If he was honest, it would not have bothered me as much as his constant lies throughout this whole process.
Product seems of good quality, but business practice is not great.
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