I'm updating my review of this business - while I do not want to interact with Monica in the future, this company always does a fantastic job on letterman jacket patches. They are very reasonably priced and usually complete the job before the time the...
Read MoreI'm updating my review of this business - while I do not want to interact with Monica in the future, this company always does a fantastic job on letterman jacket patches. They are very reasonably priced and usually complete the job before the time the quote. I have been very happy to take both of my boy's letterman jackets here and will continue to do so.
We always enjoy supporting local businesses and I have only had positive experiences with everyone else in your business, except Monica. Miscommunication happens, but it was unprofessional and totally unacceptable for Monica to yell at my son twice on the phone. I appreciate your response to my review.
I have used Rio Rancho tshirts exclusively for both my sons letterman jacket patches. my senior wanted to create a special tshirt project for his coaches and so he went to Rio Rancho tshirt. he placed the order with 3 weeks until the deadline. Monica, who he spoke with and placed the order with said they would have the order ready on time. he tried to confirm the date twice with her and she was condescending and rude to him. I thought maybe she just doesn't like teenagers and we decided to proceed with the order. the Monday before the due date, my son still hadn't heard from them, so I went in person to check the status. Monica was there and claimed she was very familiar with the project and seemed irritated that I would come in and ask questions. she then confirmed that she had the wrong date, but said she would get it done by the next day, which was the original due date. she emailed my son and said she would send him the design to proof "early the next morning". my son waited until 11am and called her to check the status. she was irritated and rude to him over the phone but said she would get him the proof. he waited until 130pm, and called again to check the status. she yelled at him for bothering her and scolded him for questioning her. when he said he was concerned that it wouldn't be finished because she wasn't listening to him, she yelled at him some more, and acted like she was doing him a favor by rushing it, even though she had the wrong date to begin with. they did get the order completed on time, but, unfortunately I will not be using this business again for anything and i will not recommend them at all. It is unacceptable to treat your customers like that.
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