I am disappointed in this business and the owner. I had been frustrated over, trying time and again to retrieve some clothing that she held for me instead of donating because her employee told me they were accepting shorts, but that very day I went...
Read MoreI am disappointed in this business and the owner. I had been frustrated over, trying time and again to retrieve some clothing that she held for me instead of donating because her employee told me they were accepting shorts, but that very day I went in and she left me a voicemail to tell me they were not accepting no longer accepting shorts. As of the day before they changed their season, although that day her employee told me to bring them in. I found it odd that she wouldn’t just accommodate me since the employee made a mistake and told me, but I just went with it and said fine. I will pick them up. I never was able to retrieve my shorts because they did not keep them for me and to make it worse when I finally decided to come in and give her my business again, there was no history of my transaction or all of the new clothing that I brought to her for consignment according to her employees. When she came out from the back, I explained to her what was happening and she kept asking me the date and I said you must have the date listed by my name,, I did business with you , She said I never met you and I said yes I’ve met you once when I drop my clothes off for consignment, then she said well what’s my name? What’s my name? As If I didn’t know her name so I wasn’t telling her the truth basically calling me a liar. I was super frustrated. This situation is way out of control and should not be this much work just to shop in a store, I don’t usually put out negative reviews, but her treatment of me as a customer was so surprising that I had to do a review and all fairness to other customers. It was such an unacceptable situation. I still had the voicemail. She left me stating her name that she met me the day I dropped off the consignment and that she would hold the clothing she considered out of season (by one day) for me. I sent her the voicemail to her cell phone number which I still had so she could hear herself stating the exact situation I just told her about. in the voicemail, she said I just met you dropping off your consignment. There are a lot of shorts in here which we are no longer taking as of today if you would like me to hold them for you I will just call me which I did and requested her to hold them and went to pick them up a week later, but never during any visit did they find them for me? I never received any apology and now suddenly she did find I have a credit in her store however the day I was there her employees said no there was nothing so they are very inconsistent if you’re going to do business here double check everything, they are not keeping track of consignments that customers bring in, clearly by my experience this is true.
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