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REI is a camping store in Rochester, NY.

REI Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.5
(519 Reviews)
5
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1
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jmedley38
jmedley38 -Google user
7 years ago
Outdoor gear and recreational store with large selection of equipment and friendly, helpful staff.
Melissa Stio
Melissa Stio -Google user
4 years ago
From their Garage Sale section to pizza ovens 😱, you'll find it with ease at REI. Membership is a one time fee of $20 and gives you all kind of perks, so I definitely recommend getting that if you live near the store. I was on...Read More
Bill Gold
Bill Gold -Google user
7 years ago
REI is just a great place all around. It's so fun just to walk through and look at all the cool stuff. This one is right on the Erie Canal and you can walk right out the back to a fantastic bike path. I posted...Read More
Melony
Melony -Google user
3 months ago
My favorite store. I've been a member for years, and they have always been fantastic. I had an issue with a delivery recently, and it was handled quickly with the utmost professionalism. Five stars for customer service.
Mike Goldsmith
Mike Goldsmith -Google user
2 months ago
Went in to have my bike tire repaired. Busted by a 4 inch nail that went through the inner and outer tubes and pierced the metal rim. The tire was repaired while I waited and as a member (joined in Seattle at the...Read More
esthayer7
esthayer7 -Google user
10 months ago
Always a great experience and nothing but positive things to say about this location. Exchange and return policy is always upheld. Store is organized, clean, and staff are present and helpful. Shout out to Katrina for helping to return my hat that I left there...Read More
Robert Ryan
Robert Ryan -Google user
4 months ago
Lost the key to my Thule bike rack, and was super stressed with a Memorial Day weekend trip coming up. Eric in the bike shop took his time to come out to my car and go through all of the master keys they had until...Read More
David Schwartz
David Schwartz -Google user
4 months ago
Very friendly and knowledgeable staff . They're great at helping to navigate the store and online ordering.
Andrew
Andrew -Google user
7 months ago
Very happy with the touring binding mounts I had done in the ski shop. Reasonable turnaround time too.
Himanshu Ahuja
Himanshu Ahuja -Google user
9 months ago
Kyle took care of my bike at REI. He was professional, generous with his time, patient in explaining the workings of my bike, and REI’s adjustment policy backs the repair for another 30 days. All in all, a very satisfying experience.
Stacey Martin
Stacey Martin -Google user
a year ago
Great customer service every time I go in this store! Today Austin helped me with a quick return of items that didn't fit from an online order and to look into why another order had not yet shipped. He was able to update me on...Read More
Nicolaj S
Nicolaj S -Google user
a year ago
Great store to see lots of different kinds of equipment. I was hoping to find a decent lightweight tent as well as an ultra light chair on sale, but no luck. Nonetheless, the best equipment and clothing store of its in the area. To get...Read More
Jeremy Moose
Jeremy Moose -Google user
a year ago
Love this place! Employees are well-informed about the department they're in. Most of them live a lifestyle the REI way. You'll get your questions answered and directed to what you're looking for if you are in a hurry. But, rest assured, because whichever employee is...Read More
T Stephens
T Stephens -Google user
a year ago
REI is still a great store. I haven't purchased anything in a while. I'm waiting on coupons. I'm looking for a replacement small backpack. I did see a few that caught my eye. If I can use a coupon that would make the...Read More
Freddie Ahumada
Freddie Ahumada -Google user
a year ago
Had a lovely experience buying rock climbing shoes people there were very helpful and knowledgeable. And had the best experience I think I’ve ever had with a cashier Alfredo. Would recommend
Brittany G
Brittany G -Google user
a year ago
Visited the Rochester store in late summer and was greeted and helped by a wonderful and knowledgable sales associate for at least 15-20 minutes while it was a very busy time during the day. They were super helpful and assisted in helping me find the...Read More
Michael Laird
Michael Laird -Google user
2 years ago
Wow, this is a lot more than a camping store. They have warm fall jackets, very warm winter coats and parkas, colorful leggings in bright colors, backpacks for students returning to school, and much more. It's large and spacious, so I needed help finding a...Read More
Joseph Lynch
Joseph Lynch -Google user
a year ago
I had a wonderful experience at the Rochester NY store. The associates were all knowledgeable and cheerful. Calvin was incredibly friendly and helpful in helping me choose a great pair of hiking shoes.
Christine Dixon
Christine Dixon -Google user
3 years ago
I went in yesterday to look at a backpack. Lisa was great. She helped me with the fitting, answered all my questions, added weight to the pack when I tried it on to make sure it fit well, just a great experience. ...Read More
Kate McGlone
Kate McGlone -Google user
2 years ago
Had an issue with ski bindings and customer service was amazing. Everyone who helped us today was incredibly kind, and we are super happy with the outcome. Wonderful experience and staff. Definitely recommend. Thanks again!

Features

Service options

check icon Curbside pickup
check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments