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About

REI is a camping store in New York, NY.

REI Review Summary

The summary was generated by AI, based on reviews.

Pros

This REI location offers a wide selection of high-quality outdoor gear and apparel, with knowledgeable staff who are happy to help with any questions or recommendations. The store is well-organized, making it easy to find what you need. Many customers appreciate the convenient location and the ability to return or exchange items easily. Additionally, the store offers a variety of classes and workshops, which are informative and helpful for outdoor enthusiasts.

Cons

Some customers have reported that the store can be quite crowded, especially on weekends, which can make it difficult to find what you need or get assistance from staff. A few reviewers have mentioned that the prices can be a bit higher than expected, although the quality of the products is generally worth the extra cost. Limited parking options in the area can also be a drawback for some customers.

Review Rating Chart

Yelp: 4.5/5

Google Reviews: 4.4/5

Facebook Reviews: 4.7/5

TripAdvisor: 4.5/5

REI Website: 4.8/5

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Reviews & Ratings

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4.5
(1760 Reviews)
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Tore Brynaa
Tore Brynaa -Google user
2 weeks ago
BIG store. Big selection. Shop is beautiful with New York steel pillars on all floors. The employees are friendly and helpful.
C Windsor
C Windsor -Google user
3 months ago
BOYCOTT THIS PLACE:IT IS NOT DISABILITY FRIENDLY I asked if I could have assistance. The line was long. They couldn’t provide a stool to sit on or give me a marker so I could sit and wait until I was next in line. TRYING TO GET IN...Read More
Zachary Chaves
Zachary Chaves -Google user
8 months ago
I went in here to wait out the rain. cosy with no easy seating. There are bathrooms though. You also might like some of their premium outdoor gear. The bottomline is this is a central spot helpful for meeting and otherwise.
Brett Montclair
Brett Montclair -Google user
3 months ago
Not disabled friendly. Not enough cashiers. Staff not too helpful. There is a strike going on and I read the literature- REI has some issues that need to be resolved. I always wonder when a company treats employees not fairly what else might be FOUL.
Val Celiant
Val Celiant -Google user
a year ago
So this is my follow up review to a not so pleasant experience I had at the BROADWAY LAFAYETTE location about 7-8 months ago. Not going to get into exact details as it doesn’t deserve any publicity on this post but I was somewhat happy...Read More
ND
ND -Google user
a week ago
Truly one of the few places that it feels like the employees actually LIKE working for the company! Today I was looking for a gift for a friend and I knew nothing about climbing and the sales associate Lavender was so awesome! She’s the best....Read More
Dez Silva
Dez Silva -Google user
2 weeks ago
Store is super organized. The greeters did not say hello when I walked in and said hi and continued and a conversation amongst themselves. Walked through the travel section about 3 times looking for a specific bag size and was never approached by a staff...Read More
Daniel Cutler
Daniel Cutler -Google user
a week ago
Only writing this review because Damien, I spoke to in the ski and snowboard department over the phone. After ordering some vans snowboard boots through the REI website, I got them and one of was slightly too small. He detailed every aspect of how and...Read More
Eddy
Eddy -Google user
a month ago
I had a terrible experience at REI in New York. When I bought a jacket, they were incredibly eager to sell me a membership, repeatedly assuring me that if anything went wrong—like a broken zipper—they would fix it. They made it sound like the warranty...Read More
Simang Tapo
Simang Tapo -Google user
a month ago
love this place. prices are cheaper than competitors; public bathroom, test to try out clothing before purchasing and they have a lifetime membership that has 10% on purchases. only issue I have is that they have limited products from certain apparel companies due to space...Read More

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments