Wow, this was the most positive experience I've had at an auto repair shop in years! The starter on my diesel pickup failed (as it turned out, though we weren't sure what the problem was at first) while I was out of town in the...
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Wow, this was the most positive experience I've had at an auto repair shop in years! The starter on my diesel pickup failed (as it turned out, though we weren't sure what the problem was at first) while I was out of town in the South Bay (I live in Sacramento) on a Saturday, and was desperate to get it fixed that day so I could get home. I called a number of shops that were open on Saturday and was told either that they couldn't look at it until Monday or Tuesday, or that they couldn't work on a diesel vehicle. One place recommended that I call Redwood General, and I'm sure glad I did! The guys I dealt with on the phone and at the service desk, Anthony and Marvin, were incredibly helpful and professional, and went out of their way to ensure that they could diagnose, and hopefully repair, the problem that day so I wouldn't be stranded out of town for a couple of days. And they did! After frustrations with AAA failing to show up to tow me, I did manage to get the truck into the shop around 11:00 a.m., and by 4:00 that afternoon Redwood General had competently diagnosed the problem, obtained the replacement starter, and installed and tested everything so that everything worked better than it ever had and the repairs were 100% complete! In that situation, many shops, knowing how desperate I was, would feel that they could just name a price and I would have to pay it, but these guys charged me a very fair and reasonable price without every dreaming of taking advantage of my circumstances.
I would gladly take any car of mine to these guys for any problem I might have. I wish I had such a professional, friendly shop like this in my neighborhood instead of them being 120 miles away from my home, but I'm sure glad I found them when I did!