Three days ago, I had the pleasure of bumping into a former classmate of mine, Bram Pruitt, who is a manager at this location. He was so personable and remembered me from 15 years ago! After this encounter, I discovered a complete disconnection in my...
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Three days ago, I had the pleasure of bumping into a former classmate of mine, Bram Pruitt, who is a manager at this location. He was so personable and remembered me from 15 years ago! After this encounter, I discovered a complete disconnection in my fuel-filler line, when gasoline spilled out onto the pavement at the pump station. I mentioned this to Mr. Pruitt, and he not only jumped into action to offer tools to help me fix my vehicle, but he also set up traffic cones and covered the fuel-spill in desiccant to clean up later and took the opportunity to teach some of the staff how to handle each of the issues that arose during this event. He also ensured that someone was covering his register while he was helping me. If there was a way for someone to be more attentive and effective at problem-solving in a service setting, I'll never know it. If he hadn't loaned me a couple of tools, I would've gone elsewhere, but I wouldn't have been able to fill my tank here like I did, so this QuikTrip still got my business. I might just go out of my way to come back here moving forward.