Unbelievable and extremely despicable what I experienced today, October 7th, at Quick Stop auto parts.I went to return one of the radiator hoses that I bought on September 27th. I bought two hoses.The return policy clearly stipulates that I have 30 days to return...
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Unbelievable and extremely despicable what I experienced today, October 7th, at Quick Stop auto parts.I went to return one of the radiator hoses that I bought on September 27th. I bought two hoses.The return policy clearly stipulates that I have 30 days to return an item.The hose was not used. It wasn't a special order, and I had the original receipt.This is a transcript of what transpired while I was trying to return the hose.Employee:Are you going to buy something?Me:Not at this time. I don't need anything.Employee:I can only give you store credit. You bought it more than a week ago. You only have a week to return it to get your money back. I am just following store policies.Me:Why, I have 30 days to return the item. (I pointed at the return policy sign posted in plain view right behind his back).Employee:I am going to credit you $24.00 back.Me:Why?Employee:Because I have to charge you 10% restocking fee.The hose was $29.09. Obviously, he wasn't charging me 10%. He was trying to rip me off.Me:There shouldn't be a restocking fee because it wasn't a special order.Employee:You are making me waste my time.He saw me taking a picture of the return policy disclosure, and then he proceeded to refund my money. He seemed very upset because he couldn't take me for a ride.I asked for my original receipt, which he kept behind the counter. He ripped off the receipt, which showed the items that I bought, and he only gave me back the debit card receipt, which showed the amount paid.Extremely reproachable and deceiving tactics to try to take advantage of me and try to rip me off by not wanting to issue a full refund based on lies and violating store policies.What a con artist!I wouldn't recommend this place to anybody. In case that you have to return an item make sure that you get full refund and not just a partial refund.But, mainly avoid this place at all costs.