After over 10yrs of buying off the rack clubs I decided to pull the trigger on a full bag fitting. I made an appointment and was paired up with expert club fitter Dayton. Dayton was very personable and friendly and quickly put me at ease....
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After over 10yrs of buying off the rack clubs I decided to pull the trigger on a full bag fitting. I made an appointment and was paired up with expert club fitter Dayton. Dayton was very personable and friendly and quickly put me at ease. After a few mins of warmup we got to work, first irons, driver, 3w, hy, then lastly putter. The whole process took about 2 hours and afterwards I even selected a PXG golf bag. I left feeling very good about my experience and excited to get my new clubs which Dayton had said would take about two weeks or so because of COVID. So why the 3 stars? So the day finally came for me to go pick up my clubs, I walked in the store and was greeted by an associate, possibly manager. I told him the reason for my visit and he went to go grab my clubs. I also told him I had a bag as well, he said no, just the clubs. Confused I ask him to check my order, he looked and told me my bag was on order and had not arrived. More confusion, why can't I just grab the bag in the store. He told me me some business about if I did that then everyone would want to do that and he couldnt have that and basically told me he couldn't do anything for me. I've just spent close to $3k in equipment, also I brought a friend with who also spent a couple grand so this wasn't the customer service nor lack of it I was expecting from this company. Am I being too unreasonable? I didn't think so, it wasn't like I was asking him to make a bag appear that wasn't already there. My reasoning for wanting the bag when I got my clubs was because I didnt want to take all the packaging home that the clubs came in. Eventually I left the store with my clubs and a bag, I felt like it shouldn't have been that hard. So 3 stars for poor customer that left a sour taste in my mouth. I like the product and will probably purchase more but not from this location.