What types of tobacco products do you carry?

We carry a wide variety of tobacco products, including cigarettes, cigars, rolling papers, and e-liquids.

Do you offer any discounts or promotions?

Yes, we offer daily deals, loyalty rewards, and special discounts for students, military personnel, and seniors.

Can I purchase tobacco products online from your store?

No, due to state laws, we do not ship tobacco products online. You can visit our store in person to make a purchase.

Do you offer any accessories or smoking-related gifts?

Yes, we carry a selection of smoking accessories, including lighters, ashtrays, and gift items.

Reviews (203) 891-5809 Call Website Photos About

PuffCity Smoke Shop in West Haven

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4.9 (141)

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PuffCity Smoke Shop is a tobacco shop in West Haven, CT.

PuffCity Smoke Shop Review Summary

The summary was generated by AI, based on reviews.

PuffCity Smoke Shop is a popular destination for tobacco enthusiasts, offering a wide selection of products and knowledgeable staff. Customers rave about the shop's friendly atmosphere and competitive prices.

Review Rating Chart

Google: 4.8/5

Yelp: 4.5/5

Facebook: 4.9/5

TripAdvisor: 4.7/5

Bing: 4.6/5

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Reviews & Ratings

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4.9

(141 Reviews)

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Chase Palmer -Google user

3 weeks ago

Nicest person i’ve met at a smoke shop in a long time, super helpful, huge selection, and fair prices. Definitely go here over anywhere else around.

Erick O -Google user

3 months ago

The West Haven Puff City is the best Puff City in the New Haven area. I know because I’ve been to them all. They are nice people and they care about their customers.

Aaron Gardner -Google user

2 months ago

I come here from uconn this the best shop ive been to

ibrahim alomari -Google user

a month ago

The best smoke shop in the world not only USA

Guen Lord -Google user

a year ago

I go there on a regular basis. Every one is very professional and helpful. The store is kept clean. They also have great hours as well. They are about the only place that I go to these days that has consistant customer service that is...Read More

Okan turk -Google user

a year ago

Love the puff city franchise I feel welcomed every time I step foot into them. Ish took his time with me and answered all of my questions. They have a huge variety of vapes and cigars. I will definitely will come back to this store

Jaime Grosman -Google user

Edited a month ago

Best place ever staff gives awesome customer satisfaction and the best experience you can get always a good time when you go there and the best pokemon packs that you can buy!!!!!!

Velius Affectus -Google user

2 years ago

Coming to this smoke shop offers a lot of convience, but the quality of their products is what I like most here. Carrying just about anything needed for smokers while including other products based on customer recommendation & customer satisfaction. Employees here are very respectful...Read More

Peter Krmic -Google user

4 years ago

I was blown away with how friendly the owner was. He is extremely knowledgeable and super nice. The prices are great. I highly recommend this location. The variety and selection in my opinion has to be the best in the state. It is my favorite...Read More

Yavuz Bayram -Google user

4 years ago

I was looking for a specific starter kit and had been in about 8 other shops around the New Haven area but had no luck a friend mentioned PuffCity to me so i stopped by. Let me tell you i was not disappointed. Not only...Read More

Omayra Rodriguez -Google user

3 years ago

It was a great experience. Very friendly and very well organized. Loved how staff welcomes everyone. Plus their products and princess are great! Will definitely recommend it to friends and family. So don’t be shy and make the stop and see for yourself.💚 …

Greg -Google user

2 years ago

By far the best place for a variety of your smoking needs. I always go to berke he is definitely helpful and knowledgeable of anything you see in the story and if you are undecided he always make a great recommendation. A must for anybody...Read More

Kaitlyn Brudecki -Google user

3 years ago

Love the staff! They always make me laugh and help with anything I’m looking for. The store is well kept and a great ambiance!!! Will be going here forever if they let me.

Syrus Salvador -Google user

4 years ago

Absolutely amazing workers easy to approach and talk to. One of the vaped I had bought was leaking came back they got me a new one right away. Even have me and a friend free face masks and a carry bag. Definitely going to our...Read More

CHVSE BUILDS -Google user

3 years ago

Best customer service experience I’ve ever had in any smoke shop, clean environment ,attentive staff ! Today I walked in and they showed love to me with a puffcity hoodie and backpack I have never experience such love from a store before. All their...Read More

Nadia -Google user

3 years ago

I went to Puff City this past weekend looking for some shisha for my hookah. First let me say the guy working behind the counter amazing customer service. He introduced me to StarBuzz Code 69 absolutely LOVE LOVE LOVE it !!!!! They also have the...Read More

Ebelyn -Google user

3 years ago

This is my favorite go to spot since i moved to CT. it’s super convenient right down the block from me. they always stocked the guys in there are very helpful and knowledgeable and also super nice. come here for you smoke needs you...Read More

Olivia Vasalani -Google user

3 years ago

If i could give 100 stars i would, the staff is knowledgeable and the store is well stocked and clean. Genuinely enjoy going here and talking to the employees because they are so friendly

cansu citlak -Google user

3 years ago

Hands down this place is the best smoke shop around in CT. They have a wide selection of products with reasonable prices. The owner Jay and staff is very friendly, helpful, and knowledgeable about the products they sell at the store. Excellent customer service !!...Read More

Natasha Short -Google user

2 years ago

Great customer service from Ensar, showed me different pre rolls, Explained the differences between the products . Super nice super happy definitely will be coming back really soon . YA COME SHOP YOULL BE HAPPY !!

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In-store shopping

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Wheelchair accessible entrance

Wheelchair accessible parking lot

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Quick visit

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