One reason I am hesitant about dealing with auto salesmen is that you know there is going to be pressure to buy more than you can afford. Daniel Irwin was the exception, and I will return to him in the future.
In our first conversation on...
Read MoreOne reason I am hesitant about dealing with auto salesmen is that you know there is going to be pressure to buy more than you can afford. Daniel Irwin was the exception, and I will return to him in the future.
In our first conversation on the lot, I told Daniel I just wanted to get a fair price that finds that middle ground for me and him and wasn’t interested in playing the “talk to my manager” game. So Daniel started on the lowest price car in our range and worked up (rather than starting high and working down!). That instantly won my respect.
He shot straight with us about what he could/couldn’t do. He didn’t dangle a car $1000 more than we could afford. He showed interest in us but not in a gimmicky way. And when we sat to do the paperwork he talked (not pitched) things for my son to consider that fit the personal values and vehicle purpose we had talked about while test driving and didn't pressure us with other things to consider.
Daniel’s military background came through in subtle ways – treat people with respect (not once did he talk to us like we were customers, but rather as a father and son), keep the eye on the right mission (help the customer find a car, not help the dealership sell a car), make things simple so they are effective and understood.
Tremendous respect and I have his card taped inside my car file folder for when my wife needs to replace her car. If you ask for him and he’s with another person, wait until he’s available.
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