It's a long, sordid story. Bottom line... numerous delays and excuses, and atrocious customer service. When we tried to bring our service concerns to the owner, he defended his incompetent staff and actually blamed us for their many delays. They do not...
Read MoreIt's a long, sordid story. Bottom line... numerous delays and excuses, and atrocious customer service. When we tried to bring our service concerns to the owner, he defended his incompetent staff and actually blamed us for their many delays. They do not answer the phone, and never got back to us after saying they would. This happened repeatedly. I have no idea how this place stays in business. Many weeks later, we canceled our order. I was surprised to actually get my deposit back. Oh, and they offered to not charge sales tax if we paid cash. Very shady. Perhaps someone should look into this. My recommendation is to avoid this place like the plague unless you are the police or tax fraud investigator.
Follow up to owner's comments:
Isn't it interesting how everyone who posts a critical review of this business is a pessimistic, manipulative, evil person who for some reason just wants to pick on poor Eli? Maybe that's why there are so many negative posts. He spends his time trying to discredit these honest, accurate reviews rather than doing something about the legitimate complaints.
As far as his "facts" and "truth" - wow! I'm not sure what orifice he pulled this drivel from, but I'd be careful getting too close to it. Let's clear things up a bit.
We did not make our purchase from a home show, we visited the showroom on McKinley. And at no time was my wife there without me. I do not even know why he felt this info was relevant to his argument, but it is a complete lie.
The owner had no part of the initial order or color selection. Another 100% lie. We placed our order with no problem, and happily paid the deposit. At that time, we were told the order would take 2-4 weeks to complete. Fine, completely understandable. Eli, the owner, did not get involved until later when we were informed that they could not fulfill the agreed upon color because their painter had suddenly left the country. By the way, they did not bother to notify us of this. We did not find until we finally called to inquire about the status after we had already waited more than 4 weeks. Only then were we informed of the paint situation. So, we went back to the showroom, together, to choose another color. We were offered a refund of our deposit at this point, but we wanted our fountain! We picked a new color and agreed to wait another few weeks, as requested.
There was never a request to upgrade the design, and therefore no discussion about getting the upgrade for a discounted rate. Another pure lie.
Finally, after more delays beyond the revised time estimate, NO attempt to keep us informed of the delays, and extremely rude behavior that Eli calls "customer service", we decided we'd had enough and asked for our deposit back. As I mentioned before, we did get it, much to our surprise.
The REAL "facts" and "truth" of the matter are that the business owner told a bunch of lies to cover the incompetence, inexcusable delays, and deplorable customer service of his staff and himself. Why would I make this up? My only motivation is to help others avoid a similarly unpleasant situation. You be the judge.
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