I am from New York City and made an emergency stop (no appointment) at Flow Porsche during my visit to Charlottesville, Va. The low oil indicator on my dashboard was lit which I found to be alarming as I had recently had my Porsche Cayenne...
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I am from New York City and made an emergency stop (no appointment) at Flow Porsche during my visit to Charlottesville, Va. The low oil indicator on my dashboard was lit which I found to be alarming as I had recently had my Porsche Cayenne completely serviced in New York. It did not make sense that the oil would be low since it had recently been filled and I had not driven too many miles since the service. I stopped at Flow Porsche and asked if they could fit me into their schedule. The team could not have been nicer. They accommodated my request immediately and I waited in their comfortable lounge. About 90 minutes later, a service representative sat down with me and explained their findings. There was no leak, fortunately, but it was apparent that the New York dealer had not added as much oil as they had promised. The Flow Porsche service representative was extremely courteous, friendly, knowledegable and professional. He told me that they had not only filled my car with oil, but they had also added other fluids that my car needed and also cleaned my car. To my great surprise, I was not charged a penny for the service---the total on my bill was $0. Flow Porsche will not benefit from my tremendous satisfaction as I live in New York and will likely buy my next Porsche up North (though now I am reconsidering that and may return to Flow to buy my next car). It is apparent that Flow Porsche is a reputable dealer and service provider as they treated me as if I was a very important customer---even though I had never done business with Flow beforehand. I am sure that my dealer in New York would not have serviced my car immediately without an appointment and the NY dealer would certainly have charged me for the service. I only wish that I could continue to do all of my Porsche business with Flow---from purchasing a vehicle to having it serviced. Everyone I had contact with at Flow was wonderful and incredibly nice, from the front office staff to the service rep. I give Flow Porsche my highest recommendation. AAA+++