I had a question about a part I needed and I was helped by a nice gentleman named Joe who gave me mo!re than just a "Sorry, we don't have what you need." Which, frankly, I've come to expect now as a regular thing more...
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I had a question about a part I needed and I was helped by a nice gentleman named Joe who gave me mo!re than just a "Sorry, we don't have what you need." Which, frankly, I've come to expect now as a regular thing more than in the past. No, Joe, although he did not indeed have the part I needed, was nice enough to take his time and talk through numerous solutions to my questions and needs and by speaking with him I not only learned what the best course of action was but I was also given a temporary fix to help me get by whilst I waited for the part I needed. .He was so helpful and courteous I hold him as an example of every customer/employee interaction. It should and could be that way.
If the owner is reading this then I have a message directly to you. Give him a raise and keep him happy because I would hire him on the spot.
I'm glad I stopped in today, it was worth every minute and it solved an issue I have been dealing with for a week and numerous people just brushed me off and said "No, can't help you." PERIOD.
THANKS Joe, you are a gentleman.