Plato's Closet in Colorado Springs

I agree with the reviews I went there years ago with about five bags of name brand stuff 50 lb bags and they only bought a few things after doing all that lugging I left with $7. At which point I was kind of looking around and I wasn't impressed with the prices for what they were selling and yeah you do feel like you're being stalked I understand you're in a shady part of town but that shouldn't make any difference. I mean how could you not believe the reviews when they're all one Stars. You obviously have a problem with running that store. It doesn't matter how you try to cover it up the reviews don't lie there's only a couple of good ones the rest are bad figure it out.

Nice helpful staff, lots of selection with a variety of sizes available. Although they have a ton of merchandise everything is neat and organized. Some prices are a bit on the high side but we got very good quality clothes and shoes in excellent condition so it's worth it. Can't wait to visit again!

Never have I felt uncomfortable in a store. They ask me many times did I need something. Them following me. They made me feel like I was going to shoplift. I had a small purse on me never ask to see dressing rooms. I left cause I don’t like feeling like I am a criminal when all I was trying to do was shop.

My mom wrote a review on this store, and it doesn't show up for me, but she was right about this place's business practices! They don't hire anyone that's not skinny, a girl, able bodied, or allistic. I disclosed to Tess that I was autistic, and of course I was signing because I couldn't really hear in the place, not to mention I have auditory processing disorder (a common trait in autistic people, mind you!) But Tess treated me AND talked to me like I was a complete idiot! I was doing just fine, I was just shy because I oftentimes don't do well in group interviews. My autism was no excuse to reject me next day. My mom was right to write a review as lengthy and in detail as she did, and I'm backing her up on it. Love my mom, hate Plato's Closet!

Terrible shopping experience. First off, let me start by saying, I am not normally one to leave reviews. Also, I'm pretty easy going and have had a lot of rude experiences in customer service settings, like anyone, that I have let go because I try to see things from other people's perspectives before I take things personally. I have also worked in a customer service setting in a small store where a personalized shopping experience is encouraged. While working at this store I was able to read my customers and be able to tell if they were needing my assistance or if they would rather shop on their own. With that said, this was one of the worst shopping experiences I have ever had; and yes I read your other reviews and the responses to those reviews and I'm fully aware that the stylists make rounds every 5 minutes and most of your customers "love it" which from the reviews I find hard to believe. Yes some of your customers may love it but some of your customers also hate it. When I walked in the store I was greeted by Alli, who was absolutely wonderful, she was very sweet, we had good banter and she told me to let her know if I needed anything and she left me to do my shopping. While I was shopping I received a phone call. Now, I believe it is very discourteous to be on the phone while you are checking out, which I was not, I was shopping on my own time. I also was not being loud or obnoxious while I was on the phone because I believe that that too is very discourteous to the people around you. While I was on the phone I was interrupted by a different stylist who I didn't get the name of. Instead of realizing that I was on the phone and leaving me to finish my conversation she instead interrupts my phone call and asks me if I would like her to put anything on hold for me and I told her no thank you and she said "Are you sure?" and I said "Yes, I'm good" and she said again "Are you sure?" and I said "Yes thank you." Now, I am person enough to admit that maybe if this were just a regular "Hey- hi -how you doing?" sort of phone call that maybe I wouldn't be so upset but this was not that type of phone call, this was a "Hey, I heard that someone you love in a different state has been in a terrible accident and I'd be happy to help with your kids if you would like to go see them" type of phone call but instead of being able to thank my family member for being willing to help me I am interrupted so that someone could put three items on hold for me. This experience made me feel like I was not allowed to carry three items around because perhaps they are are so worried about loss prevention that they don't want anyone carrying anything around the store at all. This experience also made me feel very unwelcome and very upset that I was not shown the same courtesy that I was showing to everyone else in the store. I feel that it is incredibly rude to interrupt people while they are on the phone and if you do it by accident you should apologize and walk away but clearly this stylist saw that I was on the phone and persisted to try and "help me" when I was clear that I did not want help. Also because I read the reviews and the responses to those reviews I would not like a response to this review because I feel that the reviews are very defensive which leads me to believe that the same person that's being complained about in the reviews is also the same person writing the responses so instead please take the constructive criticism to read your customers and show them common courtesy rather than badger them because any good business owner knows that customers are what run the business.

I’ve never had a great experience here, I’m a bigger girl and their plus size section is very minimal, they only take one style of clothing and not everyone wears it! I just brought a huge bag of name brand clothes and shoes, Steve Madden, Vans, lurking class and they didn’t even touch it! Didn’t even go through it and gave an excuse of “there’s stains” not a single item I brought was stained or dingey because I know how PICKY they are! It’s ridiculous it’s definitely not what it used to be when I was in highschool.

Great selection of coach purses shoes and all kinds of stuff quite the variety however really really expensive because I could go to Victoria's secrets and buy brand new clothes from there cheaper than I can hear it Plato's closet which blows me away that they sell their stuff more more than at the store brand new I just can't believe it they wanted me to pay $50 for a freaking pair for freaking Victoria's secret sweater when all their sweaters are on sale right now for $25 it makes no sense and it's from last season Lisa sweaters now from Victoria's secrets are from this season and half off I don't understand people and they're pricing on used clothes

I've worked in customer service many years, there is a fine line between "helpful" and overstepping boundaries. Never in my life have I ever been approached so many times asking if I am doing okay or if I had heard about the deals going on, which had already been told to me several times, all in the span of an hour. It's a thrift store, not a boutique. Let people shop in peace unless they request help or come to you. I will admit, having clothes be put on hold while you are still shopping (since there are no shopping carts) is nice but other than that, you don't need to ask how I am doing every 5 minutes. Also the deals are misleading. I was told tank tops were $5 on 7/31/24 and I just now noticed the receipt charging me $8. The other "deal" is spending $75 (without tax included) to get a $20 off a $50+ purchase the next time you shop. But they don't tell you until after the transaction that it is only valid in that store, and only for specific days (aka expires in 2 weeks). Lastly, the same girl that asked me how I am an uncomfortable amount of times, was also checking me out. She asked if I had been helped during my time in the store, and I said yes. Then she asked who, which obviously she knew the answer. I don't know if they get bonuses or points if they get name recognition from customers, but that is ridiculous and just makes everyone uncomfortable.

Didn’t buy most of my clothes because they’re “basic” but plasters “be yourself!” Everywhere in the store. Sure they’re basic but that’s why I took them to Plato’s bc that’s what 98% of the store is. If you wanna talk about basic maybe don’t buy 30 of the same “cowboy” hat bc someone’s in their “western era”. lol.