I have always liked this pike nursery until today when I had an issue. They sold me what appeared to be Silverleaf Hydrangeas for Annabelle. I planted when it was small and with buds only to discover it was not Annabelle one month later. Since...
Read MoreI have always liked this pike nursery until today when I had an issue. They sold me what appeared to be Silverleaf Hydrangeas for Annabelle. I planted when it was small and with buds only to discover it was not Annabelle one month later. Since I was watering it a lot now it's 3 times as big. I took the pictures and also the Annabelle label that I kept to this place. I was hoping that they would give me a full refund or store credit without actually me digging it up. However this was not what Amanda (an assistant manager) has told me "You have to bring it back for an exchange or you have an option to purchase Annabelle". Then she went onto say "You have purchased this a month ago so it shouldn't be too much to just pull it up" then she said "We have a policy that even if the plant dies, you will need to bring it up for an exchange". I said to her this situation is not the same because it is obviously Pike's mistake and I should not have to work for it. I went around the town to try to find Annabelle and even talked to a guy here then purchased it. Then her tone started to get more aggressive and she asked me "what is it that you want?". At that point I had to say "I really don't appreciate your attitude toward me. What I was expecting was full refund or a free Anabelle with a sorry for the inconvenience. Or at least store credit of 50% of the price". Then she said I cannot do that because it's store policy. Then I said it is really frustrating I had to drive here and drive back I am not the one who cause this mistake. Then she said she can give me 10% off of the next one. Then I said more reasoning then she said 20%. I went on to say it is not enough. Then she finally said "Ok I just give you full refund just to get it past but why can't you just dig it up and bring it back". I did not say any further because she should know that I am a customer who received the wrong item due to store's mistake. If they really want to get that back, they should come to my place and dig it up. Even after that a month of my effort of watering will be a waste. I said I almost don't need the full refund but I want more of an apology. Then she said "that's why I apologized". (she was not apologetic at all) I told her that it is upsetting and by the time she really frustrated me so tear was coming down from my eyes in front of the other customers. A guy who brought Annabelle for me watching the partial thing asked "How is it going" so I said "not good". Then the another cashier watching the whole thing just laughed. When I picked up the new Annabelle and leaving the store none of the workers said sorry or anything at all.
So this whole conversation was super unprofessional and honestly I felt she was super cold and mean and I felt I was treated super unfairly. Even though in the end, she gave me the item I wanted, I felt hurt, emotionally distressed, and embarrassed in front of all the other customers. I do not think this is how a customer is supposed to be treated at any store.
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