Management Should Try Shopping Here and See What We’re Experiencing”.Oh, PGA Superstore. I came in excited, ready to invest in some new clubs. But as I soon learned, not everyone on your team shares that enthusiasm for the sport or for customer service.Here’s what went...
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Management Should Try Shopping Here and See What We’re Experiencing”.Oh, PGA Superstore. I came in excited, ready to invest in some new clubs. But as I soon learned, not everyone on your team shares that enthusiasm for the sport or for customer service.Here’s what went down: I asked a straightforward question to an associate—“How can I use one of the bays for trying out clubs?” His response? Not exactly what you’d call welcoming. With a dismissive tone and a raised eyebrow, he replied, “What are you trying to do?”Excuse me? A simple “Sure, how can I help?” would’ve been enough. But apparently, making customers feel comfortable or interested in their needs isn’t part of the script here.It’s one thing to be unhelpful; it’s another to make customers feel like we’re inconveniencing you by simply walking in. If anyone from management is reading this, my humble suggestion: go undercover. Ask a few “basic” questions, and you’ll get a firsthand look at the dismissive and, frankly, off-putting vibe that’s costing you business. After all, investing in a club fitting shouldn’t come with a side of attitude.I hope PGA Superstore reconsiders the training process. There’s so much potential here, but until some changes are made, I’ll be taking my business to places where they’re actually happy to see customers walk through the door.Club Champion > PGA Tour Superstore.