This is a review for the Grooming Salon at Pasadena PetSmart.
I’m beyond satisfied with the service at Pasadena PetSmart, and I’m ESPECIALLY pleased with Makayla! She’s not only a sweetheart but also a dedicated worker who takes her time to give my dog—who’s quite a...
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This is a review for the Grooming Salon at Pasadena PetSmart.
I’m beyond satisfied with the service at Pasadena PetSmart, and I’m ESPECIALLY pleased with Makayla! She’s not only a sweetheart but also a dedicated worker who takes her time to give my dog—who’s quite a challenge to groom—the best salon experience possible.
After just a basic "Bath and Brush," my German Shepherd, Luna, comes out looking as pristine as a show dog: sleek, gleaming, and fresh. I take Luna here about every three months and honestly, look forward to her spa days more than she does because of how gorgeous she looks afterward! I used to bathe Luna myself but could never achieve the same results. Plus, my drains couldn’t handle the furballs, and I couldn’t handle Luna’s impatience to escape the tub and sprint through the house soaking wet.
Scheduling appointments is quick and easy—you can do everything online with just a few clicks. I find PetSmart’s prices quite fair; I pay $42 for the basic package. There are add-ons and pricier packages available depending on your dog’s needs, but the standard service is perfect for Luna, who spends a lot of time outdoors and has a thick, medium-length coat.
On the day of the appointment, I check Luna in, and the groomer escorts her to the back. Since Luna is very clingy and struggles with separation anxiety, leaving her is always tough. However, the PetSmart staff are incredibly patient and do their best to accommodate my nervous pup. Once I leave, Luna settles down and tolerates her session just fine.
The grooming process usually takes about two hours. Pick-up is stress-free—there’s no rush if you need to run errands. Staff will call you when your dog is ready, and if you need extra time, they’re very accommodating and will hold onto your pet until you arrive.
Overall, I deeply appreciate the efficiency and kindness of the Pasadena PetSmart grooming staff and will continue to bring Luna here. Deep down, I know Luna appreciates her bath-and-brush sessions too (even if she doesn’t always show it at first).