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Petco is a pet store in Waterbury, CT.

Petco Review Summary

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4.2
(1074 Reviews)
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shaelynn Thompson
shaelynn Thompson
3 years ago
Today I took my dog to get groomed I have a standard poodle who had medium length, thick hair. When I walked in I asked what length they recommended I go because I was willing to get his hair cut shorter due to summer coming....Read More
K Dupont
K Dupont -Local Guide
a year ago
Some of the animals really need some extra care and help.Lepord geckos in very poor condition, stuck shed, and dropped tails. Crickets roaming around enclosure( bite risk) and calcium sand for substrate (impaction risk).Many other animals in poor conditions as well.Extremely sad
Anabel Bertz
Anabel Bertz
3 years ago
Petco doesn’t have a bag?I ordered 3 item and only get one. they Don’t sended me a email or a notification letting me know that they don’t have the items they only send what they have without letting you know. I call then to ask...Read More
Belle Phelps
Belle Phelps
a year ago
I had the best customer service experience ever today from Dane!! My boyfriend and I came in today looking to possibly get a hamster. Dane was extremely patient, showed us so many options, and let us hold several guinea pigs, hamsters, and mice. He genuinely...Read More
Maribel Navarro
Maribel Navarro
11 months ago
This petco (Waterbury) refused to bathe my dog because of his age. He turned 17 today, this is discrimination. All I wanted was to pamper him on his special day. I take my dog to petco all the time to take a bath. This location...Read More
Karen Flores
Karen Flores -Local Guide
2 months ago
I have been taking my fur babies to Petco for more years than I can remember. It started with my first baby. At first I was not choosy about who groomed him as all their staff did a good job. As he got older and...Read More
Theresa Salerno
Theresa Salerno
4 months ago
I had a good experience today with the associates. Although I was disappointed to see no shopping carts in store. Rebecca carried out 3 20lb.boxes of litter to my car. I would not have been able to make the purchase otherwise. I will be returning...Read More
Cynthia Heath
Cynthia Heath
4 months ago
I walked into Petco in Waterbury mon a Wednesday like 2 weeks ago at about 10-10:30. The styling inside was at the computer eating at the time I walked in. I wanted to asked a few questions about a puppy I have regarding grooming &...Read More
Rosa Cabrera
Rosa Cabrera
6 months ago
I made an order on-line. It was supposed to be ready in an hour. They said they would send me a notification once it was ready. They never did. 2 hours later I decided to go and pick it up. Needless to say I wasn't...Read More
Sarah Smith
Sarah Smith
5 years ago
yul merced
yul merced -Local Guide
4 months ago
Horrible customer service no help at all, i had to had to grab own live fish because after 20 minutes of waiting not one employee walk around the live fish section so I basically wasted 20 minutes in this store they didn't accepts that i...Read More
Gary Kramer
Gary Kramer
6 months ago
So my disabled girlfriend who has 3 ruptured discs in her back went to this location today and asked for help getting a 40lb bag of dog food into her car. The staff there laughed her off and told her flat out no! I honestly...Read More
Greta Valderrama
Greta Valderrama -Local Guide
8 months ago
We took our dog for grooming. The store was closed. No one was at the door. Then my husband waited in his Car until store open at 9am 1 hour waiting for the staff person to say she had come to the door and she...Read More
Lori Shortell catanzaro
Lori Shortell catanzaro
8 months ago
I went in today totally lost on how to care for an orphaned squirrel and I was helped by your employee Sadie. I just have to say your store is absolutely beyond lucky to have such a warm, caring and knowledgeable employee. Sadie made me...Read More
Kayla Marie
Kayla Marie
8 months ago
My first experience with leaving my dog to be groomed was not pleasant. The person I worked with was extremely rough in handling my dog to get him to the back room. I left feeling nauseous and uneasy. I remained anxious for the duration of...Read More
Luis Cantu
Luis Cantu -Local Guide
a year ago
I was annoyed that I ordered all I needed for my pups. It showed online they were available at the store. When the items were picked up, I only got 4 of the 8 items that I needed. I wasn't given a call or...Read More
Bridget Nimani
Bridget Nimani
11 months ago
Unfortunately I had a bad experience with the vetco services provided in petco. 1)I paid for a vaccine my dog was never given. It is the staff members job to let you know if you need to return for a shot , otherwise you will...Read More
Stacy Deming
Stacy Deming
2 years ago
All the associates were very helpful. The woman at the front who called to get us help for picking out a fish tank to the gentleman who helped find everything we needed to the associate that carried it to the car, everyone was amazing. This...Read More
Gem Luciano
Gem Luciano
a year ago
Very rude staff. My 20 year old daughter practically left in tears tonight after the way she was treated by the lady in the fish department. After leaving her waiting for about 35 minutes to get two fish (because she was trying to make herself...Read More
Megan Carbone
Megan Carbone
a year ago
Beware when shopping here and using a debit card. They will tell you the charge did not go through because the receipt didn’t print and you’d have to pay again. even after showing them it went through all they say is you can pay again...Read More
lauruven 1
lauruven 1 -Local Guide
a year ago
I found the store in general to be neat and tidy however they lacked a good variety of feeder insects which I went there for. I generally only buy feeder insects through petco cause normally they have better variety then petsmart but petco is also...Read More
Demi Matusek
Demi Matusek
2 years ago
I just wanted to take time and leave a review for the Assistant Manage, Dane. He was an absolute pleasure to talk to and very knowledgeable. As someone who was a previous manager at several pet stores around the country, this gentleman knows what he's...Read More
Brian Rickman
Brian Rickman -Local Guide
6 years ago
The location was clean and I found what I was looking for really quickly, but the prices in store compared to online are horrendously different and only found out after I paid that I could get online pricing in store. It made me feel second...Read More
Diane Hannan
Diane Hannan -Local Guide
3 years ago
Extremely helpful staff. Very clean store and was well stocked with all your pets needs. It was obvious they just got a delivery. The man that helped us was unpacking, stocking, etc but anytime we had a question or needed help he'd stop...Read More
Victoria G
Victoria G
2 years ago
Absolutely unbelievable experience at this petco. Customer service is very nice and took care of the issue for me. But WOW someone needs to help the people working at the cash register because there seems to be some confusion, as well as teach their employees...Read More
Patryk G
Patryk G -Local Guide
5 years ago
Came here with my dogs and they loved it. One got groomed while the other looked around the store for some treat to take home. Even after a small accident, the staff was super friendly and pointed me towards the paper towels so I could...Read More
Martin Smith
Martin Smith
4 years ago
Associates were pleasant, knowledgeable and very accommodating. They wiped my purchase off with Disinfectant wipes as I requested without hesitation. Also the product I needed was available, unlike the store I usually purchase from. In light of these very stressful times it appears that regardless...Read More
Eddy Pugliese
Eddy Pugliese
5 years ago
Any time we visit it has been a pleasure to shop here. On two different occasions we needed assistance with questions and the manager(Sorry I forgot her name) came to help.SHE WAS FANTASTIC!She answered our questions and helped us find pur products that we needed.Even...Read More
Emani Keomyxay
Emani Keomyxay
3 years ago
Highly disappointed with my purchase. I bought 3 fishes (guppies). I bought two fishes for 4.49 each. And one fish that was supposed to be 3.99. They ring my 3.99 fish up for 10$. I brought it to their attention that they had rung it...Read More
Aurelia Calancea
Aurelia Calancea
2 years ago
i been costumer for a long time. the cans I am buying for my cat are been counted wrong, NEVER in my favor, so most of the time I been charged more than the actual cost. I gave the benefit of a doubt multiple times....Read More
Elia I Martinez
Elia I Martinez
a year ago
I am very disappointed with this Petco. Made many appointments and they were always canceled finally took him today after getting his shots somewhere else. While I was by his side then the groomer Tarah was OK with the dog when I left to buy...Read More
Jeannette Rivera
Jeannette Rivera
2 years ago
I am very upset every time I call to get my dog in for grooming they never have appointments. Supposedly she has a groomer. What does she get paid like $20 an hour I could’ve gave her a $20 tip and she would’ve got my...Read More

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments