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Pep Boys is a tire shop in Bartlett, TN.

Pep Boys Review Summary

The summary is generated by AI, based on reviews.

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3.6
(222 Reviews)
5
4
3
2
1
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Brittany Whitehead
Brittany Whitehead -Google user
3 months ago
Christina and Ty were excellent. I know a lot about many things but wheels and tires are not one of them. They made it a smooth process and I’ll definitely keep coming back every time I get a screw in my tire!
n john
n john -Google user
11 months ago
Had a tire that needed plugged. Chris took me in and fixed me in minutes!! Thanks
Lisa M. Frieson
Lisa M. Frieson -Google user
a week ago
My car was showing low tire pressure. The gentleman corrected the issue with a smile. Great job and expedient service.
Aj Paseur
Aj Paseur -Google user
a month ago
I was heading out of town and I had a nail in my tire, I’m so thankful for Brianna and Caite they got me in and out at a good time and with great customer and I was back on the road in no...Read More
Nick Perez
Nick Perez -Google user
7 months ago
Got 4 new tires installed on what looked like a pretty busy weekend. The guys did a great job, were professional, apologized when things took longer than expected, and made me feel like I had made the right choice coming here when I left. I'll...Read More
Anita Gray
Anita Gray -Google user
a week ago
Stopped by shop low on air. Great service so nice and helpful.
Lucas Wainwright
Lucas Wainwright -Google user
a year ago
Came in for an oil change while they were very busy. Chris was extremely polite and helpful and showed me where my tire was bulging and dangerous to drive on. We left with 2 new tires and my vehicle serviced all very reasonably priced. Very...Read More
Daniel Gregory
Daniel Gregory -Google user
a year ago
Chris actually gave me an estimated cost prior to doing job of replacing water pump! Then Robert the technician called to let me know that belt and hoses should be replaced, to avoid a future visit! Very professional in my opinion! Completely satisfied with service...Read More
Anglic Cook
Anglic Cook -Google user
a year ago
Awesome experience at pep boys in Bartlett. Chris was super knowledgeable and attentive. It’s very hard to find the best customer service but if you come here you’ve came to the right spot. Thanks Chris for easing my nerves and helping me fix my car...Read More
Tisha Hatley
Tisha Hatley -Google user
2 years ago
The best experience! Ashley the store manager is amazing to work with and very knowledgeable. Christopher and Tony who were also working on my car worked together and diagnosed my problem and the repairs. I highly recommend this Pep Boys in Bartlett TN.
Kyterria Ivory
Kyterria Ivory -Google user
a year ago
Highly recommend coming to this location! I worked with Darius who gave excellent customer care! Darius was full of energy and had a fun personality to be around as well as his Manager! My vehicle rides 10xs better than before, thank you all for your...Read More
Kenya
Kenya -Google user
4 years ago
This store has excellent customer service. I needed a diagnostic test done on my Jeep and my car was given great attention by Casey the mechanic which made me feel even more comfortable with their service because she was a woman and that's what made...Read More
Sharon Gartrell
Sharon Gartrell -Google user
a year ago
The one on Bartlett Blvd in Bartlett is clean and not crowded with friendly and professional personnel. Kinda out-of-the-way and received good service. However, the ceiling light in the women's bathroom needs to be replaced and the chairs in the lobby are very worn. The...Read More
Zena
Zena -Google user
2 years ago
Everyone knows how hard it can be with a car trouble. Had car trouble for days and toke it to Gateway in Germantown and it was the most terrible decision I have made. I was so amazed how Pep Boys treated me. Very nice and...Read More
Elizabeth Whitmore
Elizabeth Whitmore -Google user
3 years ago
I went to the Pep Boys in Bartlett 2 weeks ago to get an alignment. They said my control arms were wore out so they couldn't do the alignment. I didn't have to pay anything. I got the arms fixed and went back to get...Read More
Bernard Sparks
Bernard Sparks -Google user
a year ago
Very helpful and efficient in their brakes evaluation of my car. Would certainly return in the future if or when car repairs are needed. Honest shop mechanics.
Paul Bragida
Paul Bragida -Google user
a year ago
Originally I got a lifetime alignment at 8529 US-64 store and the manager got nasty about fixing issues I still had after they worked on it. I took my car to pepboys at 5975 Bartlett Center Dr and the manager Chris took care of my car, fixing...Read More
Taynika Williams
Taynika Williams -Google user
3 months ago
I was in/out they move fast thank you so much
Wayne Morton
Wayne Morton -Google user
5 years ago
Went in for brakes, they told me just my brake lines needed to be flushed and a grease job for all tires. Very friendly and honest, will be taking my truck here for all my vehicle needs. Fair price, I recommend. I've read a lot...Read More
Sabrina Cottrell
Sabrina Cottrell -Google user
a year ago
Somehow missed pushing the confirm button I was going for the tire special and added a battery and an oil change; fortunately Chris squeezed me in and took good care of me. The mechanic was also friendly.
Mark Lewis
Mark Lewis -Google user
6 years ago
Stopped in for an oil change. I spoke with the manager, Joe. I'm not sure what that other review was talking about. I found him to be attentive and sharp. He even offered me a promotion they had going on after I had agreed to...Read More
Allen Blaylock
Allen Blaylock -Google user
6 years ago
Stopped in for an oil change and tire rotation and was greeted by the manager Jimmy. Entire staff was friendly and accommodating while I was there. Learned they had recently had hired new management and it definitely shows. They even …
Joseph Jackson
Joseph Jackson -Google user
Edited 5 months ago
Professionals in the area of car care. Great work and responded with updates of car readiness when service will be completed. I would recommend their service to all seeking car remedies'.!!
Jennifer Fox
Jennifer Fox -Google user
4 years ago
If you want someone to actually care about you and your car, this is the place to go. Casey has worked on my car twice now and she and Bryan have gone above and beyond both times. This includes Byran driving to another Pep Boys...Read More
Ralph Pena
Ralph Pena -Google user
5 years ago
Alex helped my wife and I with a last minute tire replacement for my truck and 4 tires for my wife's SUV. We had squeaking brakes on my wife's car and requested to have them changed, left for the afternoon to do other things...Read More
DirtRoad FishFry
DirtRoad FishFry -Google user
2 years ago
Offered a good product at a great price, friendly service, work was done quickly, never tried to upsell or pressure into additional product, love the app showing me items I may want to return to correct. Overall, 5 stars. I will...Read More
Anna Lanier
Anna Lanier -Google user
a year ago
Took great care of my car. Personnel were honest and kept me up to date on the status of my car.
Rachel R. Lewis
Rachel R. Lewis -Google user
6 years ago
Ive brought a couple vehicles in for multiple reasons. Joe actually fixed two totally unrelated things that I didn’t know needed to be fixed while my buggy was in the shop for a mass air flow sensor. The transmission was skipping a tooth …
Lauryn nicolleB
Lauryn nicolleB -Google user
5 years ago
Very unique guy named Bryan at the front counter with a professional and welcoming attitude ! He had a great team ! Even though they were very tight today they still pulled through ! No attitudes , no problems . Everyone knew their job ,...Read More
Jorel Jenious
Jorel Jenious -Google user
2 years ago
I've used Pep Boys for my last few repairs. New starter, New alternator and battery. They were quick, responsive, and affordable

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom

Offerings

check icon Oil change

Amenities

check icon Mechanic
check icon Restroom
check icon Wi-Fi

Planning

check icon Appointments recommended
check icon Quick visit

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments