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Pep Boys is a tire shop in Kirkland, WA.

Pep Boys Review Summary

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4.6
(635 Reviews)
5
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1
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Veronika Istomina
Veronika Istomina
a year ago
Very attentive employees and always have time for solving your issues and ready to adapt for your needs. Helped to get a tire installed and made it as comfortable for me as possible, and provided a discount in the end! I also like that they...Read More
Greg Welch
Greg Welch
a year ago
Al Hilwa
Al Hilwa
3 days ago
They were not helpful at all with a Tesla flat. They gave me some mumbo jumbo about OEM tires not patchable and how they would have to sell me four tires when Tesla was willing to change only one. The man at the desk was...Read More
Gulnura Td
Gulnura Td
4 months ago
I recently had my car repaired at Pepboys and was very impressed with the service. The staff was professional, Molly is amazing, she clearly explained the issues with my car and the necessary repairs. The work was completed on time and within the quoted price,...Read More
Renee Mang
Renee Mang
5 months ago
Appointment was easy online. I would have paid for my item in this case a battery. And that might of save the wait at the shop for them to close my unpaid order. A learning curve for the next time. I got the battery I...Read More
Haley Callister
Haley Callister -Local Guide
5 months ago
My car was broken into and needed repairs. Pep Boys was able to get me in quickly, get my car taken care of and coordinated with my insurance and made the entire process as simple on me as possible. Ray is wonderful and communicated the...Read More
Quanhui Lin
Quanhui Lin -Local Guide
4 months ago
The people working there are friendly most of the time (so not one star), but my experience there was not a good one: had a nail in a tire, it took 5 days for the tire to get to 30psi, brought in the car to...Read More
Art Ceniza
Art Ceniza
4 months ago
I just wanted to praise the Pep Boys team in Kirkland WA for the incredible job they did in repairing my 2004 BMW X3 and 1995 Corvette in the last couple weeks. Major praise to Service Manager Ray Dalton and his technicians, especially to Perry...Read More
Greyling Gentry
Greyling Gentry
4 months ago
Ray was very professional and courteous during the brake job intake for my ‘89 Toyota truck, and he continued to assist me even when interrupted by calls. He phoned to let me know the problem was a leaky, disconnected brake line and a need for...Read More
Blake Lanz
Blake Lanz
6 months ago
I recently took my classic Lincoln to Pep Boys in Kirkland, and I couldn’t be more impressed with the service I received. The staff was amazing—prompt, knowledgeable, and genuinely enthusiastic about working on my car. They went above and beyond to ensure everything was taken...Read More
Yiseo Dokko
Yiseo Dokko
8 months ago
I stopped here to check my tire pressure after work when I noticed that one of my tires was low. While checking the air pressure, they found a screw stuck in the tire. Since the store was almost closing, I had to make an appointment...Read More
Mark Hijazi
Mark Hijazi
a month ago
9/24/24Towed the Mercedes SLK 32 from Swedish Hospital in Seattle.Cranking but not running. It was diagnosed and fixed right away with 15% Discount .Ray and Molly did a great wonderful job.! 10/10.11/24/24Google won't let me do two reviews. So I am adding this to my...Read More
Fan Yang
Fan Yang
6 months ago
Done front brake service December last year, they replaced both rotors and brake pads. Just a few month after I experienced noise and steering wheel vibration when braking. I took my car back and they diagnosed it to be brake caliper that is causing the...Read More
Mary Jane Zavala
Mary Jane Zavala -Local Guide
8 months ago
This place seems to be a hit or miss. We had a great experience with our tires probably because the district manager was there but when we got our brakes done, they never stopped squeaking and grinding. Then we come back and first they say...Read More
Teneile McLean
Teneile McLean
7 months ago
Ray: answered the phone and got me in right away.Micaela: was so friendly kind and extremely helpful.Alex: was an amazing technician and full of knowledge and trust worthy.I will definitely packed with all my cars.
Porscha Feller
Porscha Feller -Local Guide
a year ago
The best service!!! Other tire companies were booked out for weeks to get a new tire install appointment. My current tires had me sliding all over the road, so I was desperate to get new tires asap. I was able to call Pep Boys and...Read More
Jeremy Britten
Jeremy Britten
7 months ago
Making an appointment online was easy and I could get in the next day. I liked how they provided real time updates via sms, including a pdf of the inspection report complete with photos of things needing replacement. This enabled me to mull over...Read More
Ruturaj
Ruturaj -Local Guide
7 months ago
They charge TPMS fee every time, I just noticed it on my last bill. Last time it was just tire change. This time, they didn't program new TPMS sensor in to the car. Also Installing 4 tires doesn't take 2 hours, if it did then...Read More
Heather Self
Heather Self
8 months ago
Took my car in for check engine light. They over charged me for replacing the O2 sensors and caused a new problem that they could not replicate later.I took my car in to get my oil changed and a check engine light looked at. They...Read More
Samuel Logan
Samuel Logan
a year ago
Let me first and foremost say this and be very clear, Molly the front desk attendant was awesome and tentative from the begging, and very sweet! Post brake installation things spiraled as far as proper customer service or attention to detail, lack and communication and...Read More
Chelseigh Barks
Chelseigh Barks
a year ago
Great service! Duane at the front desk was very friendly, probably the best customer service I've experienced anywhere in a long time (I work in customer service and know the standards).I've come here 2 times for an oil change and will never go anywhere else...Read More
J Foreman
J Foreman -Local Guide
a year ago
We had to get a tow and have two tires replaced. We were very happy with the service from Pep Boys. The tow showed up in a reasonable amount of time and completed the tow very well. The car was quickly and correctly repaired. The...Read More
Andrei H
Andrei H -Local Guide
10 months ago
I had very disappointing experience. I needed wheel alignment. Receptionists were nice, and it took just like 25 minutes to do the allignment, but that's all for positives. The results were terrible, I was given a printed list with the numbers and half of the...Read More
Matt Whiteman
Matt Whiteman
a year ago
I had damaged a tire Memorial Day Weekend and after calling multiple tire shops with weeks long wait times I finally found the Kirkland Pep Boys who could get me in the next day. I drove over for an inspection same day and ordered the...Read More
Mish G
Mish G
a year ago
My engine light was on yesterday so I stopped by Pep Boys for diagnosis. It turned out that there were some issues so they were able to fix it on the same day. The staff, Micala, was very helpful and informative and the prices were...Read More
Mindi Briar
Mindi Briar
a year ago
The desk staff Micala and Katie were super nice and helpful during the stress of getting my car towed and fixed! My car had a bad ignition switch and Alex was able to get the part replaced and get it back up and running in...Read More
Gigi Giliberto
Gigi Giliberto
a year ago
Absolutely adore the crew here. The girls are so welcoming and are super knowledgeable. They’re always so pleasant to talk to and you can really see they treat everyone with respect and kindness. If you drive stick too they all know what they’re talking about...Read More
Juan Sandoval
Juan Sandoval
2 years ago
Pep boys’ customer service really shined when I came in this week to get my tire patched. When I returned home, my tire that was supposed to have been fixed went completely flat. I immediately phoned the manager and he did everything to make it...Read More
S She
S She
a year ago
Decided to get a new battery put in my truck after reading so many positive reviews. Micala was running things on her own but managed to keep everything under control and moving efficiently! They did a great job at a fair price. ...Read More
Eleana Del Rio
Eleana Del Rio
a year ago
Went in for a pre-purchase evaluation for a used minivan. The experience from the first phone conversation with Molly, to the floor team Micala and Duane’s review of the diagnostic was first rate. Easy, friendly, informative. Plus: Tech guy Alex gave us the info to...Read More
Jordan
Jordan
a year ago
Pep Boys Kirkland is outstanding and deserves more than 5 stars. Every time I come, I'm greeted with exceptional service. After bringing my car in for new struts and ball joints, the price was much more than I was expecting. Katie, Molly, and Micala worked...Read More
Gary Soriano
Gary Soriano
2 years ago
Brought my wife’s car in for a brake check. They were able to squeeze me in, because of their busy schedule, and give me a great quote for the rear brakes and finish the job all in one day.!! Katie was courteous and amazing of...Read More
Mike Simon
Mike Simon
a year ago
Micala and Katie were incredibly helpful. I brought my car in early in the day and Micala was able to assess what was needed, find the parts and get an appointment set up for the afternoon. During the appointment, they were quick to answer questions...Read More
Jeff J
Jeff J
a year ago
All I did today was stop in for an air check but wow! They looked very busy, yet when I came in Katie made me feel like I was the only customer she had! She greeted me with the biggest smile and so happy to...Read More
Philip Lum
Philip Lum
3 years ago
They were friendly and able to get me in and out on the same day quickly. Came in for an oil change and the vehicle inspection discovered a few things that needed attention. I ended up flushing the fluids of my car....Read More
S Mayeda
S Mayeda -Local Guide
a year ago
I went in for a oil change and to check my brakes. I made an appointment. The oil change took 1 HR. They told me that my front brake pads and rotors will need to be replaced. Katie said it might take up...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom

Offerings

check icon Oil change

Amenities

check icon Mechanic
check icon Restroom
check icon Wi-Fi

Planning

check icon Appointments recommended

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments