I can't express how grateful I am to Zeb W. at Parkway Ford North-University Ave location. After having a rather COLD reception in the am, and then turned away...
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I can't express how grateful I am to Zeb W. at Parkway Ford North-University Ave location. After having a rather COLD reception in the am, and then turned away FLAT with no explanation like a Redheaded step-child in the pm( which in fact I was , LOL) by the sister dealership on Peters Creek, Zeb stopped what he was doing when I drove in unannounced
and without an appointment. He listened intently to my story of Woe and completely embraced my plight. I won't go into the nasty details of my earlier experience elsewhere ; will save that for a face to face with customer service at Peters Creek, but if you want some one who is thoughtful, diligent and truly interested in helping you with your car's needs then Zeb is THE MAN to see. Zeb's Very affable, available, knowledgeable and takes responsibilities seriously. He tells it straight- what the problem is as he sees it and what he's going to do about it. He diligently strives to get you what you need as quickly as one can. He is unhesitant to go that extra mile to get things done properly for the customer's benefit..
It's funny how now a days organizations are always saying they what to EXCEED your expectations; well for once that happened, like it was a matter of course... thanks to Zeb.