We ordered a mattress and bed through Parachute, and have been having a horrible experience. We paid for a "White Glove" service which was represented to us as Parachute removing the existing mattress, box set and frame, and installing the new mattress and bed.
Parachute failed...
Read MoreWe ordered a mattress and bed through Parachute, and have been having a horrible experience. We paid for a "White Glove" service which was represented to us as Parachute removing the existing mattress, box set and frame, and installing the new mattress and bed.
Parachute failed to disclose to us that it hires third party vendors to handle all of this, and failed to disclose that we are required to coordinate all of this with separate vendors for the removal of the existing mattress, etc., and delivery of the new mattress and bed.
Parachute misrepresented that the "White Glove" service would cover removal of the current mattress, box spring and frame. In actuality, they only paid for the removal of the mattress. We now have to separately schedule and pay for the removal of the box set and frame.
Parachute misrepresented that the new mattress and bed would be delivered in one delivery. Instead, the mattress was delivered weeks before the bed. Further, upon the first attempt to deliver the bed, the delivery company refused to deliver it since the current bed was still there. Since we relied on Parachute's representation that the removal would be handled by the delivery company, we did not know that we first had to coordinate the removal with another third party vendor.
Parachute has refused to pay for the removal of the box spring and mattress.
Their service has been absolutely horrible.
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