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About

Otis Appliance Center is an appliance store in Huntsville, TX.

Otis Appliance Center Review Summary

The summary was generated by AI, based on reviews.

Otis Appliance Center is a trusted destination for home appliances, offering a wide range of products and exceptional customer service. Reviewers praise the knowledgeable staff, competitive prices, and hassle-free shopping experience.

Review Rating Chart

Google: 4.8/5

Yelp: 4.5/5

Facebook: 4.9/5

Better Business Bureau: A+

Trustpilot: 4.7/5

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Reviews & Ratings

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4.3
(91 Reviews)
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ken crimmins
ken crimmins -Google user
2 years ago
Very reasonable, helpful and they have parts going back 40 years for your needs.
Jayson Jones
Jayson Jones -Google user
2 years ago
I happened to go by there when they were closed. The owner was out front and his wife was inside. He asked me what I needed and I showed him a hose to our clothes washer that was leaking. He knew what it was immediately....Read More
Mary Da-Costa
Mary Da-Costa -Google user
3 years ago
I called they came out the next day. Ms Ruth was very helpful she made sure they had the right model number before they came out. I had thought I would be buying a new washing machine, I couldn’t believe how nice and helpful the...Read More
Danny Garcia
Danny Garcia -Google user
3 years ago
Charles gave me great service today. Thanks to him I am washing laundry right now. He had the parts in stock and gave awesome advice. I understand why they would be behind, when a company is awesome like them, then everyone wants to come to...Read More
Richard Stowe
Richard Stowe -Google user
5 years ago
Called these fine people around 4pm this day,at 7pm they were calling letting me know they were on their way. Mr. Otis and his wife were very professional and were more than reasonable. Would recommend them to anyone. Now have them on speed dial.
Silver Owens
Silver Owens -Google user
6 years ago
These people are hardworking and go above and beyond. Got a washer from them about a month ago with same day delivery. Our dryer just started acting weird and they picked it up to work on it and gave us a loaner dryer so we...Read More
Matt Powell
Matt Powell -Google user
6 years ago
Took a dead washer machine to Otis's to see if they could diagnose & repair this morning. They got to it immediately while I was still there, diagnosed a lid-switch problem, installed a new one promptly, and sent me happily on my way. Fantastic service and customer...Read More
Blueeyes Frank67
Blueeyes Frank67 -Google user
4 years ago
They were very nice. Sent a technition out the same day. Diagnosed problem with my washer. Were very informative and expediately replaced my worn out washer. I highly recommend them. Thank you Otis.
David Sharp
David Sharp -Google user
3 years ago
Nice folks and very helpful. Didn't have the washer we want, so they sent a repairman who wS able to fix ours at a reasonable price. Highly recommend.
Mark Shiflet
Mark Shiflet -Google user
3 years ago
The dryer door on my son’s dryer was broken and would not close. The dryer was obsolete and parts were not available. Ms. Ruth worked very hard trying to find parts but was unable. She salvaged a door off a discarded dryer that was similar...Read More
Terri J. Krizan (JEANIE)
Terri J. Krizan (JEANIE) -Google user
3 years ago
From calling them, to repairs, to replacing my stackable unit they were great. Very accommodating. Bur It's best to call if you have questions. They respond immediately.
Antionette Booker
Antionette Booker -Google user
9 months ago
The best sale of Appliances to save money and been in Huntsville Tx over 2O years.
Noel Scruggs
Noel Scruggs -Google user
7 years ago
Ruth is the best, they have replacement parts for almost any appliance, and if they don't they can order it. Great used appliance sellection, and old school mom and pop service. They will go out of there way to help get what you...Read More
Cassaundra Salsbery
Cassaundra Salsbery -Google user
5 years ago
We have been taking our appliances to Otis for years. Very nice people. Very helpful. Repairs are very reasonable price and they also have some to buy for cheap if needed.
Jimmy C
Jimmy C -Google user
7 years ago
Needed a Kenmore washer part and went here after being told by Sears they don't carry parts and had to order online...Otis appliance was able to give me the part then and there. Washer is now fixed. Thanks guys!
Albert McKinney
Albert McKinney -Google user
4 years ago
They fixed my oven, we're very informative about the possibilities of charges, turned out it only needed 1 of the 3 possibilities. Fair and honest, would and probably will use again.
BJ Murry
BJ Murry -Google user
5 years ago
Couldn't be happier with service and Charles, the repairman. (very nice, easy going, knowledgeable, good attitude and dressed appropriate) Also, very good and reasonable rates. (especially for Waterwood area)
Lori Rose
Lori Rose -Google user
4 years ago
It doesn't look like much, but the deals and service are great. We've purchased several new Maytag appliances there over the past 20 years and always been happy.
Erik Jaxon
Erik Jaxon -Google user
a year ago
Very helpful and kind. I encourage you to come here for your business
Blessed Sialubala
Blessed Sialubala -Google user
4 years ago
Though l didn't get an immediate quote on the phone prior, the inperson query went swimmingly. They have a variety of appliances for a small city setting. The part lookup and cost was below my research for an abvious repair!

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