Another crummy experience here. I’m writing to share what a hassle it was to return an automotive battery. If I hadn’t been a “Karen” I still be unhappy. Couldn’t start car, called AAA. They arrived and couldn’t jump. Towed to Midas. Midas called, said equipment...
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Another crummy experience here. I’m writing to share what a hassle it was to return an automotive battery. If I hadn’t been a “Karen” I still be unhappy. Couldn’t start car, called AAA. They arrived and couldn’t jump. Towed to Midas. Midas called, said equipment says replace battery, they did. Took old battery back to O’Rielly. Guy behind counter said still under warranty, I’ll charge it up, Came back next day, Thomas retrieved battery said won’t take a charge we’ll get you a replacement, I said didn’t want replacement, just credit my card, he said no can do, store credit only. I said not except-able! Went back and forth for a bit. He said store policy was to issue store credit or replace product. I said didn’t want another battery because one i returned failed within warranty. I got angrier and turned to line and said, this store not standing behind product. He left counter after saying needed to make a call, Clerk came back and credited my card. In the meantime another customer came in and had a return, no questions asked, received a 48.00 credit back to his card without issue. Not told store credit policy or exchange. Another note of concern. Everyone one behind counter speaks two fluent languages. These employees when speaking to each other or when they go into back room speak the other language. I said I don’t like it, Thomas said don’t make this racist, I said I’m not I’m telling you I don’t like it because how do I know if you’re not talking about me? Who’ ever iis the regional is for this area should make it a policy that everyone speaks English when on the f sales floor so customers don’t that don’t speak Spanish don’t feel as if you’re talking about them. Lost my business.