I was in need of a new scan diagnostic tool and I was not able to locate the one I wanted anywhere in town. As part of the search, I reached out to O'Reilly Auto Parts and was pleasantly greeted by Nick.
Nick was extremely helpful...
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I was in need of a new scan diagnostic tool and I was not able to locate the one I wanted anywhere in town. As part of the search, I reached out to O'Reilly Auto Parts and was pleasantly greeted by Nick.
Nick was extremely helpful and knew exactly what i was searching for and found one at one of their other locations! I asked him if he could get it today and he said 'Sure". I 'bought' it on the spot so to say.
Nick gave me some delivery details and that was the whole process on getting the device. Now, the delivery was a bit late, but hey the driver came from a very long way to deliver it so I was expecting a delay anyway.
Regardless, true to his word, he got the device, so I bought it. Also, I asked Nick if they would price match the same device sold on another company's site and after he verified it was legit, he asked the manager who agreed to price match! I was hooked.
Great customer service. Nick has a wonderful personality and is very well suited to customer service needs. If I was his employer, I'd promote the guy. Hey, he's taking care of their customers and he's doing it the right way. You can't ask for a better associate. He should be a store manager.
All in all, the entire customer experience was nothing short of awesome.
Yes, I WILL go back to O'Reilly Auto Parts
YES, I DO recommend O'Reilly Auto Parts