Can't thank these guys enough for their patience and help during a stressful situation with me trying to fix my own car, replacing serpentine belt and then one of the idler pulleys which had shed ball bearings and locked up. At one...
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Can't thank these guys enough for their patience and help during a stressful situation with me trying to fix my own car, replacing serpentine belt and then one of the idler pulleys which had shed ball bearings and locked up. At one stage, because I was far away by walking distance, they dispatched the delivery driver who came to me with parts, no extra fee, for which I am super grateful! What amazing service! And when one or two parts didn't fit for a variety of reasons, they were super helpful in trouble shooting with me and also in returning or exchanging the merchandise. I'm already a loyal customer, but this experience changed my outlook altogether on O'Reilly's. Basically from good store to GREAT. This was really my first time needing more than just incidental help from staff and this is where they excelled and greatly exceeded my expectations. I was also amazed that everything I needed for my jeep 93 grand Cherokee was in stock. And if it hadn't been, they offered same day or next day delivery for the parts, which is really great. I needed a specialized bolt as well, and they stock a large variety of such bolts in pertinent diameter, length, and varying thread pitch, and I was able to find one that fit perfectly and smoothly. I also bought some cheap tools which I expected to destroy in the process, but they held up as well. Anyway, from the manager to the rest of the staff, they really know what they're talking about and also how to utilize internal resources. I've been to auto shops in general where the employees can only work at the surface of the problem and instinctively give up after an initial set back. These guys had alternatives and backup ideas when my quest presented such challenges. I really appreciate them digging in and going the extra mile for me. I'm sure If they're reading this, they probably feel like my situation is very typical and they always love helping out as they did, all normal in a days work, but I'm telling you, from a customer perspective, this service stood out to me, enough to inspire my writing this.