What internet speeds do you offer?

We offer a range of internet speeds from 100 Mbps to 1 Gbps, depending on your location and plan.

Do you have data caps or throttling?

No, we do not have data caps or throttling on our internet plans.

Where are you located?

We are located at 580 Hempstead Turnpike.

Can I bundle internet with TV and phone services?

Yes, we offer discounts for bundling our internet service with TV and phone services.

How can I get technical support for my internet connection?

You can contact our 24/7 technical support team by phone, email, or through our website's support portal.

Reviews (888) 467-8468 Call Website Photos About

Optimum in West Hempstead

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3.6 (40)

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About

Optimum is an internet service provider in West Hempstead, NY.

Optimum Review Summary

The summary was generated by AI, based on reviews.

Optimum at 580 Hempstead Turnpike offers reliable internet services with fast speeds and a wide range of plans to suit different needs. While some customers have reported issues with customer service, overall the provider receives positive reviews for its performance and value.

Review Rating Chart

Yelp: 3.5/5

Google Reviews: 3.8/5

BroadbandNow: 4.2/5

HighSpeedInternet: 4.1/5

Consumer Reports: 4.0/5

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Reviews & Ratings

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3.6

(40 Reviews)

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App Creative Group -Google user

a year ago

A highly recommended internet service provider in English is "Optimum." They are known for providing reliable and high-speed internet connections to their customers. Optimum offers a wide range of plans and packages tailored to meet various needs and budgets. Their customer service is also praised...Read More

Rodrigo Mora -Google user

2 years ago

Nice place nice people, they offer large range of products. Cell phones, internet, modems, phone accessories, optimum bill payment etc.

Susan Narbutt -Google user

3 weeks ago

I would like to commend Mohamed on his professionalism and his knowledge of iPhones. He was able to correct a problem I had with my IPhone when all of the Apple recommendations failed. FIVE star employee.

Kenya V -Google user

2 months ago

This company is horrible 😵‍💫😞😖I’ve been paying for cable for 2 years i was told I could not get internet without cable to find out i didn’t need it and they offered me a measly 150.00 gift card which doesn’t add up to what I...Read More

Anita Morgan -Google user

2 months ago

Customer service was good but parking stinks, had was to sit in my car almost 30 minutes before I got a parking spot.

Jeff Miller -Google user

4 months ago

Absolutely ridiculous that I could not cancel my optimum service in an optimum store. Instead, they took the equipment but I still had to call India and wait 75 minutes

Marianne Debrizzo -Google user

4 months ago

Not happy with this store, no place to park your car. Sold me a phone that worked for 21 days and broke a week after the warranty was up . Would not exchange it for a new one. Not happy !!! 🤬👎 …

Diana Sharkey -Google user

11 months ago

The woman accepted my equipment and made the process quick, easy, and simple. AND, upon leaving when my boyfriend's car battery died, another employee was kind enough to charge us up and get the engine going again. 11/10 service !!!

Emily Yannotta -Google user

10 months ago

Recently, I had several issues accessing messages from my Apple I Phone. I contacted Apple, they put my IPhone in an SOS Mode. Finally, I went to Optimum, in West Hempstead for assistance. This issue has occurred several times. Each time, Cody was able...Read More

Armando biscardi -Google user

8 months ago

Optimum are bunch of scammers you go to cancel your home phone . They sign you up for Optimum mobile without your knowledge and they wind up charging you more than your phone cost. Then you call to cancel and they say you can’t...Read More

H Jonathan Brass -Google user

4 months ago

Horribly inferior product!!! Internet goes out monthly Set top tv box malfunctions weekly the product is garbage and good luck getting someone on the phone to help nobody knows what’s going on overpriced and underwhelmed!!! Look to see if Verizon or spectrum is available in...Read More

G -Google user

a year ago

Service was quick to exchange equipment. Staff are mostly knowledgeable about products, services, and specials offered. Not all products offered are displayed in this store. Parking lot is small and shared with other stores, including that coffee shop chain next door.

Ishwar Bissoondath -Google user

a year ago

I recently upgraded to gig service, the service was better but I feel didn't meet optimums promise of a super fast connection. While I do understand that wireless doesn't always meet the promised speed it's was not up to par. That's when Mahadia came in,...Read More

phillip salli -Google user

a year ago

Can't express enough how TERRIBLE the cell service is. Sure, it's cheap, but if it doesn't work, why bother. My wife and I have to restart our phones at least 3 times a day because we keep getting knocked off this low quality network. I...Read More

Amelia Cusumano -Google user

2 months ago

Got nothing done but a telephone number to call.they could not help me .

LuSa -Google user

7 months ago

Horrible customer relations. You never know how much your next bill is going to be...always higher

Debra E -Google user

2 years ago

Considering it's Optimum, they were actually very helpful at the store. I went in knowing exactly what I needed and was in and out quickly. However, the parking is EXTREMELY limited. Maybe 10 or 12 spaces to share with a Starbucks. I waited much longer...Read More

Gina Cardona -Google user

2 years ago

I called before going there to find out if they had cable boxes but when I got there they ran out .I went on a different day and I got a new box but didn't have the old one and I was told that I...Read More

James Deneen -Google user

a year ago

It's 9:45 Tuesday morning, been standing here outside the Optimum store with other irate people for what seems like eons. Called yesterday to see what time the store opened, was told 9AM. The "Store Hours" sign in the windown of the Optimum store says 9AM...Read More

Drayah Wright -Google user

a year ago

The lines are always Extremely long you will be waiting for more than twenty minutes to be called and it doesn’t matter what your there to do, the only way you have a chance of being in and out is if you go there as...Read More

Features

Service options

Online appointments

Onsite services

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Crowd

LGBTQ+ friendly

Recycling

Electronics

Other

LGBTQ+ friendly

Optimum in West Hempstead

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