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Optimum in Lake Charles

2.6 (5)

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Optimum is an internet service provider in Lake Charles, LA.

Optimum Review Summary

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2.6

(5 Reviews)

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Ashley Ratliff -Google user

a month ago

I had an absolutely wonderful experience today when I came in to exchange my modem. The sales consultant, Doug, who assisted me was not only incredibly helpful and kind, but he brought a sense of compassion and warmth that truly made my day. We even...Read More

Cassie Duhon -Google user

4 weeks ago

Brittany was without a doubt the most pleasant experience I have ever had in Optimum or any other similar store. She is kind and courteous. She works fast so you don’t have to be there long but at the same time makes it feel like...Read More

gjt365 -Google user

a month ago

Denise was amazing since this was my second time dealing with this issue. She is so much better then those call service folks. She needs a raise for all the work she does! Plz keep her around because its an enjoyment to have her take...Read More

Justin -Google user

a month ago

If Five stars represent the work of Optimum’s Hardest Working Employee.. Then 6 stars should be awarded to Joseph Malbroue for being a true Asset not just an employee. Excellent Service and phenomenal professionalism would be the best way to describe my Technician but...Read More

Lexi Antoon -Google user

2 months ago

Very helpful experience. I came in and Ms. Denise was so helpful and patient with helping me setup an account. She's so awesome and personable. Mr. Douglas came in and helped trouble shoot some problems with my account. Everything was fixed and wifi restored. Over...Read More

Coda Smith -Google user

5 days ago

Doug was absolutely amazing! He helped me get my service where it needed to be. The team at the Nelson location is absolutely fabulous and people centered

Vickie Karamales -Google user

2 months ago

My assigned tech from Optimum was phenomenal! Exemplary service. JOSEPH is an asset to his company. If I am to be honest, I was not impressed with the tech’s assigned to me in the past but Joseph changed that. He was...Read More

Leq Bowers -Google user

a month ago

Joseph malbroue was very polite and efficient. He took care of everything got my Internet back up running that had been out for two weeks often on. He’s really a hard worker and employee.

Pink Fawn -Google user

3 months ago

Joseph Malbroue Tech ID 22808 was very professional. He did a great job and was very friendly. He appears very experienced in his position and is efficient in completing his job. I work in customer service and always recognize those who do a great job...Read More

Sherell Rodriguez -Google user

a month ago

Chad and Denise were very helpful in solving the problems with my cable package. Calling the 800# is a total waste of time. Mr. Doug was also awesome in helping me set up my new mobile phoneAt the local store, everyone is personable and very...Read More

Eric Torres -Google user

3 months ago

Joseph Malbroue was the technician for our new optimum equipment. He was polite and friendly. He took the time to explain our equipment and how to navigate all options quickly. I would definitely recommend his service to everyone within my circle.

Grace Fourus -Google user

a month ago

I, Vickie McClain, nominate Joseph Malbroue, Tech ID#22808, for Optimum Employee of the Year!!! His professionalism, vast knowledge, determination, superlative customer service, pleasantness and kindness are exemplary and unmatched!!! He was a breath of fresh air after 20 days of no TV or internet service!!!...Read More

melanie sarro -Google user

a month ago

Denise was very patient and helped us get my husbands number transferred after a few hiccups at no fault of hers. She and Doug are very knowledgable and provided excellent customer Service.

J’Sante -Google user

3 weeks ago

Denise provided me excellent and swift service! Her smile was welcoming and greeted me as soon as I stepped in the store! I award her a honorary bonus!

Jessica S -Google user

a month ago

Ask for Ms Brittany at Optimum! She was very patient and professional when I walked in for service. We talked about service plans and options for shows. I definitely recommend her.

Cassandra Brown -Google user

2 months ago

Ms Denise at Lake Charles/Nelson was such a great help. She assisted with my payment and setting my account up for auto draft. Keep a friendly conversation and answered any questions we had. Keep up the great work!

Lolita Guillory -Google user

2 weeks ago

Denise Mitchell was a huge help and very informative. She changed my mind about leaving she was so helpful. I really appreciate her.

Randy Elkins -Google user

4 months ago

Denise was amazing! We had a bunch of hurdles to clear (~2.5hrs worth) with our other service provider, but Denise was a calming voice throughout the whole process. I don't know where you found this angel, but she's worth her weight in gold!

Royaltee___royalz -Google user

a week ago

Mrs. Denise has great customer service! Would always recommend & she needs a promotion! Will be back . Thanks for the experience !

Betty Hebert -Google user

a month ago

Retail Sales Consultant Chad Richmond at the Nelson Rd in Lake Charles location, was very friendly and helpful. He answered my questions and went above and beyond to make my experience a pleasant one.

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Online appointments

Onsite services

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Wheelchair accessible entrance

Wheelchair accessible parking lot

Recycling

Electronics

Optimum in Lake Charles

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Optimum Review Summary