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Optimum is an internet service provider in Lake Charles, LA.

Optimum Review Summary

The summary is generated by AI, based on reviews.

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2.6
(5 Reviews)
5
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1
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Ashley Ratliff
Ashley Ratliff -Google user
a month ago
I had an absolutely wonderful experience today when I came in to exchange my modem. The sales consultant, Doug, who assisted me was not only incredibly helpful and kind, but he brought a sense of compassion and warmth that truly made my day. We even...Read More
Cassie Duhon
Cassie Duhon -Google user
4 weeks ago
Brittany was without a doubt the most pleasant experience I have ever had in Optimum or any other similar store. She is kind and courteous. She works fast so you don’t have to be there long but at the same time makes it feel like...Read More
gjt365
gjt365 -Google user
a month ago
Denise was amazing since this was my second time dealing with this issue. She is so much better then those call service folks. She needs a raise for all the work she does! Plz keep her around because its an enjoyment to have her take...Read More
Justin
Justin -Google user
a month ago
If Five stars represent the work of Optimum’s Hardest Working Employee.. Then 6 stars should be awarded to Joseph Malbroue for being a true Asset not just an employee. Excellent Service and phenomenal professionalism would be the best way to describe my Technician but...Read More
Lexi Antoon
Lexi Antoon -Google user
2 months ago
Very helpful experience. I came in and Ms. Denise was so helpful and patient with helping me setup an account. She's so awesome and personable. Mr. Douglas came in and helped trouble shoot some problems with my account. Everything was fixed and wifi restored. Over...Read More
Coda Smith
Coda Smith -Google user
5 days ago
Doug was absolutely amazing! He helped me get my service where it needed to be. The team at the Nelson location is absolutely fabulous and people centered
Vickie Karamales
Vickie Karamales -Google user
2 months ago
My assigned tech from Optimum was phenomenal! Exemplary service. JOSEPH is an asset to his company. If I am to be honest, I was not impressed with the tech’s assigned to me in the past but Joseph changed that. He was...Read More
Leq Bowers
Leq Bowers -Google user
a month ago
Joseph malbroue was very polite and efficient. He took care of everything got my Internet back up running that had been out for two weeks often on. He’s really a hard worker and employee.
Pink Fawn
Pink Fawn -Google user
3 months ago
Joseph Malbroue Tech ID 22808 was very professional. He did a great job and was very friendly. He appears very experienced in his position and is efficient in completing his job. I work in customer service and always recognize those who do a great job...Read More
Sherell Rodriguez
Sherell Rodriguez -Google user
a month ago
Chad and Denise were very helpful in solving the problems with my cable package. Calling the 800# is a total waste of time. Mr. Doug was also awesome in helping me set up my new mobile phoneAt the local store, everyone is personable and very...Read More
Eric Torres
Eric Torres -Google user
3 months ago
Joseph Malbroue was the technician for our new optimum equipment. He was polite and friendly. He took the time to explain our equipment and how to navigate all options quickly. I would definitely recommend his service to everyone within my circle.
Grace Fourus
Grace Fourus -Google user
a month ago
I, Vickie McClain, nominate Joseph Malbroue, Tech ID#22808, for Optimum Employee of the Year!!! His professionalism, vast knowledge, determination, superlative customer service, pleasantness and kindness are exemplary and unmatched!!! He was a breath of fresh air after 20 days of no TV or internet service!!!...Read More
melanie sarro
melanie sarro -Google user
a month ago
Denise was very patient and helped us get my husbands number transferred after a few hiccups at no fault of hers. She and Doug are very knowledgable and provided excellent customer Service.
J’Sante
J’Sante -Google user
3 weeks ago
Denise provided me excellent and swift service! Her smile was welcoming and greeted me as soon as I stepped in the store! I award her a honorary bonus!
Jessica S
Jessica S -Google user
a month ago
Ask for Ms Brittany at Optimum! She was very patient and professional when I walked in for service. We talked about service plans and options for shows. I definitely recommend her.
Cassandra Brown
Cassandra Brown -Google user
2 months ago
Ms Denise at Lake Charles/Nelson was such a great help. She assisted with my payment and setting my account up for auto draft. Keep a friendly conversation and answered any questions we had. Keep up the great work!
Lolita Guillory
Lolita Guillory -Google user
2 weeks ago
Denise Mitchell was a huge help and very informative. She changed my mind about leaving she was so helpful. I really appreciate her.
Randy Elkins
Randy Elkins -Google user
4 months ago
Denise was amazing! We had a bunch of hurdles to clear (~2.5hrs worth) with our other service provider, but Denise was a calming voice throughout the whole process. I don't know where you found this angel, but she's worth her weight in gold!
Royaltee___royalz
Royaltee___royalz -Google user
a week ago
Mrs. Denise has great customer service! Would always recommend & she needs a promotion! Will be back . Thanks for the experience !
Betty Hebert
Betty Hebert -Google user
a month ago
Retail Sales Consultant Chad Richmond at the Nelson Rd in Lake Charles location, was very friendly and helpful. He answered my questions and went above and beyond to make my experience a pleasant one.

Features

Service options

check icon Online appointments
check icon Onsite services

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Recycling

check icon Electronics