My internet and cable have both been out for 3 days now and Optimum will not provide ANY type of restoration time! I realize the outage was due to a windstorm but they could be much more transparent with customers. They finally got...
Read MoreMy internet and cable have both been out for 3 days now and Optimum will not provide ANY type of restoration time! I realize the outage was due to a windstorm but they could be much more transparent with customers. They finally got my sister's service back on today (the 3rd day) and an hour after it was back up texted her and said her estimated restoration time would be 3 hours from then. Her service was already back on! Their communication department is terrible! Their repair times on outages are horrific! While I'm at it, a few months ago I had an issue with my Tivo box and it took FOUR technicians to come out and resolve my problem! Turns out they replaced my my Tivo for no reason it was my cable line coming into the house that was the problem. And their billing is the most screwed up thing I've ever seen. I've been a customer for 31 plus years, I have a bundled plan of cable, phone and internet and I'm on autopsy. I pay a different price than someone who lives across town who has the exact same services who pays a different price than someone else! That's 3 people with the exact same services, all long time customers, on autopay and all pay different amounts! And to make matters worse, my price is only locked in for 11 1/2 months. I have to call to "renegotiate" every year and threaten to go elsewhere to get them to bring it back down. I wish to GOD another cable company would come into the Amarillo area and give Optimum some competition! Then maybe they'd get their business practices together!
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