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Once Upon A Child - Madison, AL is a children' clothing store in Madison, AL.

Once Upon A Child - Madison, AL Review Summary

The summary was generated by AI, based on reviews.

This Once Upon A Child location in Madison, AL offers a wide selection of gently used children's clothing at affordable prices. Parents praise the friendly staff, organized store layout, and high-quality items. Some reviewers mention that prices can be a bit high, but overall, it's a great spot for families on a budget.

Review Rating Chart

Google: 4.4/5

Yelp: 4/5

Facebook: 4.5/5

TripAdvisor: 4.5/5

Bing: 4.3/5

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Reviews & Ratings

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3.8
(333 Reviews)
5
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D LAMBERT
D LAMBERT -Local Guide
4 years ago
It's not a place for me. I am a professional shopper. So it is my business to know price points. I walked out without purchasing a thing. I will say the store is neat and organized. It is also over run with a lot of...Read More
Pauline Kelly
Pauline Kelly
a month ago
I wish I had read reviews about NOT selling your items at Once Upon A Child Madison before I took mine in. 🤦‍♀️My rating is only based on my experience selling my son’s pre-loved 2T clothes.Mid October I bought a clear 18 gallon Sterilite storage...Read More
LaQueena Compere
LaQueena Compere -Local Guide
2 years ago
I called ahead since I knew their policy had changed since the last time I was there. I also moved to a new state and just wanted to make sure I brought my items in the right way. The employee who answered the phone stated...Read More
Sara Harlan
Sara Harlan
2 years ago
Morgan Pantoja
Morgan Pantoja
3 months ago
They steal!! Check your items when selling!!! As for me, I won’t be back to buy or sell!!I went to sell a wagon stroller a couple weeks ago, they got me in and out no problem, I had no problem with that sale.Now later I...Read More
M B
M B -Local Guide
2 months ago
I usually have a great experience in here. Unfortunately on Sunday I did not. I asked where a certain item was to an associate behind the counter and she was annoyed that I interrupted her gossiping with another co worker. Ok my bad I’ll take...Read More
Emily Ericksen
Emily Ericksen -Local Guide
5 months ago
Massive location and selection compared to the one I’m used to in Arizona. Standard expectation of how well the employees treat you compared to the last one I was at. Employees are sub par across the board. Prices are decent but the beat time to...Read More
Emylee Matlock
Emylee Matlock
2 months ago
This is the second time I have came up to Madison to sell clothes and it’s been a wasteful trip! Was trying to sell my baby girls clothes, I called this time before coming and the lady on the phone didn’t even tell me that...Read More
Portia Murphy
Portia Murphy
6 months ago
Most staff at this location were friendly. There is one particular sales representative that has an extremely bad attitude. She is rude and began to raise her voice at me during our transaction. This will be THE LAST TIME I come to this store to...Read More
L Adams
L Adams
a year ago
The workers cleaned diligently to get the store organized and sort out incoming items and price them. It is true that several weeks ago they were immensely busy but still worked very hard to get things together. They do have quite a selection and I...Read More
Y M
Y M -Local Guide
a year ago
The store selection is okay but a little crowded. Customer service is 3 out of 5. Selling items is mediocre, they will offer bottomless prices but it’s expected in some manner. Overall, looking to save on items for children in the economy today it’s...Read More
Eric B
Eric B -Local Guide
10 months ago
Have been a huge fan of this chain for years, but not this Madison location. They don’t have much inventory for selection and in terms of selling, although short on inventory they’ve only taken roughly 10-15% of what we’ve brought in, which was good quality....Read More
Darian Thomas
Darian Thomas
a year ago
Pros: huge selection of clothing. Biggest store I’ve been to. Was able to get 6 outfits for my child for under $40. Happy with purchase.Cons: I came in with bags and was immediately told they don’t take bags, the clothes have to be “laid flat...Read More
Sherlyn Springs
Sherlyn Springs -Local Guide
a year ago
A great resource for parents in the community to both buy and sell gently used clothing and baby items. The times I've brought a box of baby items to sell, they have finished sorting through the items by the end of the day and I've...Read More
Lillie Hahnemann
Lillie Hahnemann
a year ago
From the buying side, many of the items are still in good condition and my daughter and I had fun trying on different shoes the other day.From the selling perspective, some of the policies are unclear and the employees do not seem to be all...Read More
Lachelle Nelms
Lachelle Nelms
a year ago
This store is very prejudiced against black people! I shop here frequently and I’ve seen multiple white people people have totes of clothes and boxes and they accept them! But today they informed me I could only have one box or one tote of clothing...Read More
Paulette Miller
Paulette Miller -Local Guide
2 years ago
This shop has it all...used kids clothes, shoes, strollers, etc. Everything is well organized by both size and by type. The prices are very reasonable and offer great coupons too. Given how quickly kids grow out of clothes, a shop like this is perfect. You...Read More
Shawnta G.
Shawnta G. -Local Guide
2 years ago
Nice clean store but very rude employees. I've been there several times and I can count on one finger how many times someone greeted me. Last time I went, I was the only one in line and there were eight employees working and yet no...Read More
Jessica Shump
Jessica Shump
3 years ago
I loved this store when I first started going. Had great prices, friendly staff...I have sold many items there. HOWEVER.....the current manager is extremely rude and not professional at all! I don't know if she just gets tired of going through items, but I items...Read More
LC Bagwell
LC Bagwell -Local Guide
2 years ago
They give back decent money for things you turn in and even have lots of duplicates if you look pretty well. (I have twins, so i dress them alike a lot of the time as they're still under 2 and looks super cute.) Employees aren't...Read More
Jessica Paquin
Jessica Paquin -Local Guide
a year ago
I found the staff unfriendly and prices were not great for second hand items. I my items were turned away because they showed signs of wear my understanding is they only accept items that are in excellent condition. I do feel like they...Read More
Elizabeth Tanner
Elizabeth Tanner
2 years ago
Be sure to check your receipt before you leave. They had 10/$10 bodysuits or $1.50 each but I didn't realize they didn't give me the 10/10 until I was washing the items later that day. When I called they said I had to bring everything...Read More
Amanda Roberts
Amanda Roberts
2 years ago
BEST CONSIGNMENT STORE FOR CHILDREN!! EVERYTHING is so organized and place is always clean! Staff is Nice but they're usually busy going thru items and tagging them. Prices are reasonable even on Matilda Jane, Sweet honey, Mustard Pie. Etc. They buy your clothes, shoes...Read More
J.J.
J.J.
4 years ago
I probably won't return. You don't get very much for your trouble, even if you bring in good condition, name brand items. I would rather donate my items to people that could really use them. I have shopped there as well and...Read More
Brittney Shonk
Brittney Shonk
3 years ago
Do not recommend! Please spare yourself! They have very unprofessional and unfriendly staff including the manager. We came in to sell lots of items. They told us they only had time to look through our large toy items while we were there. We took the...Read More
Carrie Hart
Carrie Hart
5 years ago
I recently brought in a tub of brand new and gently used baby boy clothes and was told they could not accept them because pet hair was found on some of the items. I was advised to take them home and wash the items...Read More
Szuting Stenmoe
Szuting Stenmoe -Local Guide
2 years ago
Don’t waste your time selling stuff there, donate to a nonprofit. Not kids friendly for shopping. They don’t care about you have hands full of boxes and have kids need to be watched. So basically: car outside => drop boxes =>go park=> kids inside (give...Read More
Ketti Kephart
Ketti Kephart -Local Guide
3 years ago
I went here to sell some things over the weekend and was rudely greeted by a woman telling me i could not bring my clothes in tote bags, i had to have them in plastic storage containers and they would only take two at a...Read More
Samantha A
Samantha A -Local Guide
5 years ago
This is the worst establishment I've ever been to. The only two times I have dropped clothes off have caused me problems. I should the known to never return after the first horrible experience but I decided to give it another shot since I had...Read More
Emilie Robertson
Emilie Robertson
a year ago
I will never use Once Upon A Child again to sell or buy clothes. I dropped items off to sell …. Told it was going to be done within the next day or two …. They Never told me it was “an estimate”...Read More
Natalie Wicks
Natalie Wicks
3 years ago
I’ve been here a couple of times, service has never been good but today was the cherry on top. Aside from completely ignoring me when dropping my clothes off, I was told it would be a few hours before they were done going through my...Read More
Jill Clark
Jill Clark -Local Guide
2 years ago
Again with the things that Plato's Closet does, they wouldn't take very many of our expensive name brand jeans and very cute baby clothing that was washed and clean, while things on the shelf seemed dirty. Before I went I looked up online the cheapest...Read More
Andrea Gotera
Andrea Gotera -Local Guide
2 years ago
They will buy your name brand for a $1 and sell it for a lot more than that! I used to go to the once upon a child in Jacksonville, fl and I always have a good experience there, chopping and selling, they pay you...Read More
Danielle Lowery
Danielle Lowery
4 years ago
I understand that you won't always have A+ service when you enter a business of any kind, but the last few times I have went to this store, the employees are unfriendly ESPECIALLY if you are selling or picking up your items. My husband drove...Read More
Kristie Klatt
Kristie Klatt
6 years ago
Just came back from getting my items that were not purchased. I took 1 large box and 1 tote. They didn't buy VERY much which is fine but I only had 1 tote. Asked them about the box. Fit it in the tote. Took...Read More
Kelion '___'
Kelion '___'
2 years ago
Went here with my 4 year old step daughter because she was in the mood to shop and I wanted to treat her to a great day. Finished shopping and got to the counter and the lady asked to see my ID to use my...Read More

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