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Old Navy is a clothing store in Richmond, VA.

Old Navy Review Summary

The summary is generated by AI, based on reviews.

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4
(589 Reviews)
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Kathy Vickery
Kathy Vickery -Google user
2 years ago
I had not been in this store for quite a while. The displays are set up very nicely. Staff was pleasant, picked up a few items at great prices!
Jana Abban
Jana Abban -Google user
5 years ago
Great variety and discounts! Super friendly staff!
Philip
Philip -Google user
4 years ago
VERY NICE STORE!!! But I feel I'm a bit too old for the clothing they sell here. I guess I'm a Levi and Docker guy. I'm set in my ways.
Elle Mary
Elle Mary -Google user
a week ago
I have not done much if any in store shopping, since the COVID lock down. Today I was forced into going in store because my online order was cancelled. Upon entering the store I was warmly greeted by Hannah who would later assist me in...Read More
Madison Stafford
Madison Stafford -Google user
4 months ago
This is a really solid old navy. I found a lot of stuff I wanted to try on. The fitting room attendant was the perfect amount of being attentive but also letting you do your own thing. Staff was friendly if asked and did greet...Read More
Nathalie Netto
Nathalie Netto -Google user
2 weeks ago
Cristoff is a gem of a human being! Super helpful and made my buying experience fun!! Great selection too!
Steph P (Mom53)
Steph P (Mom53) -Google user
5 months ago
I have been shopping in the store at Willow lawn in Richmond, Virginia for many years Today I had an awesome experience with Briana and then with the manager, his name is Mark I had some issues, no fault of theirs with some items...Read More
Heidi Heffington
Heidi Heffington -Google user
4 months ago
The staff here is awesome! The line was long but they kept it moving with cheerful attitudes.
K'Tala Burrett
K'Tala Burrett -Google user
Edited 2 weeks ago
A great deal on tee shirts. They are super soft and will be fun to wear.
Brandon Hathaway
Brandon Hathaway -Google user
a year ago
Visited on the 12th of April and 15th of April 2024: Old Navy at the Willow Lawn shopping center is a fantastic shopping destination for affordable fashion finds. The prices are excellent, making it easy to update your wardrobe without breaking the bank. The staff is...Read More
Beverly
Beverly -Google user
a year ago
Online ordering before 9:30.Sunday morning. Less than 10 minutes later, received text store pickup ready. Impressive. Arrived later that afternoon. Front end assistance/checkout excellent. Very courteous. Will definitely revisit.
Cindy Ly
Cindy Ly -Google user
3 years ago
Great place to shop. I felt like employees really cared about me as a customer. They kept asking me if we needed any help in finding something. Their 50% off deal was amazing. I love their clearance section, but it took me a while to...Read More
E. Smith
E. Smith -Google user
5 years ago
This is one of the best Old Navy locations near me. I submitted a pickup order online in the heart of the holiday season. The pickup process took me all of 3 minutes to complete and I was on my way to my next destination....Read More
Grace Oxley
Grace Oxley -Google user
6 years ago
The sales staff were extremely busy but on top of things. They helped us get down a sweater that had gotten pushed back on the top shelf without any sort of fuss, and they handled my exchange so smoothly. I wish they had more floor...Read More
Sonya Owen
Sonya Owen -Google user
6 years ago
The clearance section may be an intimidating mess, but there are hidden treasures if you're willing to be patient. Saw someone find 97¢ pants. In store, the clearance is often marked down pretty far whereas online shopping will never give you that steep discount. The...Read More
Edward Martin Jr
Edward Martin Jr -Google user
5 years ago
I shop at this Old Navy often. Every time I come, the staff is AMAZING!!!!! The selection of merchandise is great and I always get something good. On this visit I want to recognize Kayle Crites, the associate who went above and beyond to help...Read More
Lawrence Hall IV
Lawrence Hall IV -Google user
7 years ago
Nice location not much to say about it. Service is pretty good. The store is pretty clean. Always found my size. my sizes are a little harder to find in pants on a 34 34 or 36 34 just depends on the cut of your...Read More
Cheryse Lawrence
Cheryse Lawrence -Google user
6 years ago
Old Navy is always a great place to shop. Make sure they have your email address so you won't miss out on any deals or coupons. Also, most things you can buy online and do ship to store, which is convenient and awesome.
Matthew Johnson
Matthew Johnson -Google user
7 years ago
Old Navy never disappoints me they always have updated clothes and you can always look fresh after buying from from them! It's like America's store I think people really like the way that they're brand is heading!
Donna Jenkins
Donna Jenkins -Google user
7 years ago
The store was crowded. It would be nice if people would fold the clothes up after they look at them and the store would not be so messy. I used to work in retail and the one thing I hated was how messy the customers...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Men's clothing
check icon Women's clothing

Planning

check icon Quick visit

Payments

check icon Debit cards
check icon NFC mobile payments
check icon Credit cards