At first, we enjoyed working with them. They was flexible, helped us get into vehicle we wanted, then about a week later, my drivers window would go up....at all & neither would passenger window. I took it In, they made me feel stupid and ignorant..told...
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At first, we enjoyed working with them. They was flexible, helped us get into vehicle we wanted, then about a week later, my drivers window would go up....at all & neither would passenger window. I took it In, they made me feel stupid and ignorant..told me they couldn't find anything wrong with it. I got in van, rolled down drivers window while in parking lot and it wouldn't roll up! I walked right into service department and told them. They said it wasn't under warranty anyway.Then go forward about three months (the heat of the summer) my front air conditioner goes out! To get a new condensor and regulator was going to be around $350.00, because IT isn't under warranty either!! Bring the van home because i can't afford to fix it. The VERY NEXT WEEK.....it starts surging and acting like it is going to die going down the road....van is in shop RIGHT NOW...Just got off phone with Cyndy....they can't get the van to duplicate what i did it was doing!? I point blank told her, "huh....that's funny..cause EVERY TIME i drive it or my husband drives it, it tries to stall on us. Plus the check engine light is on!" I am waiting on them to call and tell me they can't find an issue. We have been making payments on this overly priced van for 7months... Just goes to prove desperate people will agree to any price to get in a vehicle they NEED for their family! My van is a 2007 and we are paying $12,000 for it! I could have put another $2500 to it and went and got a much newer vehicle! So sick of this company!*Update* we ended up turning van back over to them because the sliding doors closed on my kids and one time, I was driving down highway and door came open!I called them EVERY DAY for 3 months after turning van back in to find out what we owed. No one has any idea what I was talking about! Now, 5 years later, it shows up on my credit report!? I can't get anyone to answer the phone so I can try to figure this out, the one lady that did answer, told me it had been sent to collections and I should be hearing from collection agency, that was over a year ago,still haven't heard anything!