I'm not sure how this place has such solid reviews. I'm skeptical that this is a laundering cover-up with fake reviews just based on how ridiculous the experience was.
In the past I remember calling and getting told they didn't have availability on the day I...
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I'm not sure how this place has such solid reviews. I'm skeptical that this is a laundering cover-up with fake reviews just based on how ridiculous the experience was.
In the past I remember calling and getting told they didn't have availability on the day I was calling, and so I asked when I CAN make an appointment, and got sort of a weird/dismissive answer. I clarified "I can literally be available whenever, this isnt a rush, when you I get in?" And after some weird back and forth the call eventually just ended with no appointment...
I tried again today, since I was *hopeful* I could actually make something work near home, since normal tire places don't do alignment on a Jeep with 35s.
I called asking if they can do an alignment appointment, tried to ask for the cost, and the guy on the phone rushed me off the phone "yeah yeah we got a bay available now, come on in!" and hung up--rude, but appreciated the confidence. Drove there and was told they are WAY backed up but that they could fit me in 2 hours later at noon. Frustrating, but whatever.
Because of the lack of professionalism, I decided I should call and confirm they could still take me at noon. Glad I did, because after a solid 10+ minutes sitting on hold, I was told they couldn't. Got a long sob story about a corvette that needed parts and how they are tied up, blah blah. No accountability. Pro tip, maybe just say "sorry, bad planning/management on our part"? No offer to put me down for another appointment, etc...
This place specializes in lifted, off-road vehicles. Seems especially unprofessional to waste customers' time when your target audience is generally people with sub 15MPG vehicles, driving around town for nothing. Wasted half of my only day off this summer and 1.5 hours of wasted mileage just to get jerked around an ultimately not align my jeep.