BUYER BEWARE. This company uses unethical business tactics and refuses to fulfill its obligations to its own customers when it doesn't fit their fleeting need to make an extra buck at someone else's expense. I sent an order that Chris at OC Depot received and...
Read MoreBUYER BEWARE. This company uses unethical business tactics and refuses to fulfill its obligations to its own customers when it doesn't fit their fleeting need to make an extra buck at someone else's expense. I sent an order that Chris at OC Depot received and acknowledged, and after we sent the requested payment, they decided several hours later to sell the product to someone else, claiming instead that "they haven't received payment from me so they don't have an obligation to fulfill the order". No ethical company operates this way.
EDIT: After reading the owner's response below, I had to respond. The claims made below are patently FALSE. I did speak with both Chris and the management team that day, and I did not miss a single call from them. I was in constant communication with them about this.
And maybe the item was sold before I sent payment but ONLY in the scenario where the seller sold the item before they quoted me, which they did not make clear prior to quoting. In fact, the seller received my PO, acknowledged my PO, requested payment, we sent payment, and then and only then (an hour later) did Chris respond and tell me that "they didn't receive payment and we just sold it", ignoring the fact that they received payment within MINUTES of requesting it. And anyway, who acknowledges an order and then reneges on it only because payment was received minutes after the acknowledgement?
The owner's claim that they have dozens of people say they will buy a product but then not buy it is NOT THIS CASE. I bought the product, this company confirmed the purchase, and then decided hours later to sell to someone else, and tried to fault me for late payment, which was also not the case. Unethical business tactics, and clearly full of lies in an attempt to smear me and make themselves look innocent.
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