I rated this service a 4 instead of a 5 because I won't have proof that the service works until later today. That said, the technician was quick, efficient and seemd to be very thorough. I think his name was Jose, but I'm...
Read MoreI rated this service a 4 instead of a 5 because I won't have proof that the service works until later today. That said, the technician was quick, efficient and seemd to be very thorough. I think his name was Jose, but I'm not 100% certain. I've really enjoyed the water produced from my Nuvia system with the alkaline filter.
FYI, I would have rated the prior service I received as a 1 star because following the filter replacement, the system sputtered and wouldn't fill more than 1 or 2 bottles of water at a time. I believe this was due to the technician's lack of attention to detail and I don't know if he's still with the company. But please note, ensure that the technician that services your system pump air into the system in order for it to work right. And ensure you don't use the system for 2 hours and then run it for 15 seconds to ensure all the air is out of the delivery system.
And the last thing I'd like to say is that I was offered an appointment, but didn't have the opportunity to respond for overnight. When I did respond, they had given the appointment away. That was a bit annoying, especially when the Nuvia staff will take overnight to respond to a communication from the customer.
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