It seems some folks have had good experiences with this company, but I did NOT! Charisse could not have been nicer in the courting stage, assuring me that she would take care of dealing with Dish and lowering our internet bill. "Let me handle everything,"...
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It seems some folks have had good experiences with this company, but I did NOT! Charisse could not have been nicer in the courting stage, assuring me that she would take care of dealing with Dish and lowering our internet bill. "Let me handle everything," she insisted. Once the 2-year contract was signed, the sweetness and light disappeared. The first three bills we got charged us for movies we did not watch so I called Charisse for her help. By the third time, she clearly thought I was a pain in the rear and treated me accordingly. Not the best customer service or problem solving approach. Even worse, when our Spectrum internet bill went up after the promotion ended, she said there would be a CHARGE for her to call and renegotiate the price!!!! She wanted $30 to make the call!! I never called her for anything again and couldn't wait for our contract to end. Goodbye No Wires Now, Goodbye Dish!! Cheaper and way better customer service from Spectrum!!!