The WORST customer service I have ever experienced!! Purchased a fridge over the summer, since the beginning the fridge kept freezing up. I have had them out several times to fix it. Last fix lasted 4 months and it froze up again. At...
Read MoreThe WORST customer service I have ever experienced!! Purchased a fridge over the summer, since the beginning the fridge kept freezing up. I have had them out several times to fix it. Last fix lasted 4 months and it froze up again. At this point I called an independent appliance repair to come look at it and I was told this fridge has a sealed system and this model is known for leaking gas. I was told there is no fix and it will keep needing service calls every 3-6 months as it leaks out. I have been dealing with them since 12/16/24 I left 16 voicemails and 7 text messages. I spoke a few times to a nice young lady who told me the manager would call me back, the manager has yet to speak with me. I got a text on 1/3/25 telling me I could swap the fridge out and I would pay only the difference as long as the fridge at my unit was still in good shape, no dents, broken shelves or scratches which it has none. I took the time to go back to the store on 1/4/25 and picked out another fridge. I was told a tech would go through it and then it would be cleaned and sanitized before delivery. So at this point I think we are good.....wrong!!
I spent everyday last week calling to see when the fridge would be delivered to then be told I would need to pay $350 for the new fridge, to which I replied, I paid $300.00 for the original fridge so I will come to the store and pay the additional $50. Nope, now they are telling me they won't honor what was previously said in his text thread. I would now have to pay the $350 because the fridge was out of warranty. I then reminded them again that this issue was from day one and they were unable to fix the issue while it was still under warranty.........why would I pay another $350 and trust that this fridge will work? I was told I would get a call back from the manager last Friday to discuss......again, no call. Customer service matters which Nice Choice has not figured that out yet. I am a landlord that deals with 12 units so I'm often in need of some type of appliance. I will never spend another dime at this store!!!! The worst experience I have ever had with a purchase! DO NOT BUY FROM THEM!!! I have also added the text thread where they stated they would swap it out. Do not trust them......if I could have given less than one star I would have!
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