Really terrible service and experience. I purchased a bottle of “proud source” spring water, which tasted so intensely of metal, that I felt I would get ill if I drank it. They refused to allow me an exchange because “you opened the product,” but how...
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Really terrible service and experience. I purchased a bottle of “proud source” spring water, which tasted so intensely of metal, that I felt I would get ill if I drank it. They refused to allow me an exchange because “you opened the product,” but how would I know it tastes like that if I didn’t open it? It was such an illogical response.
The staff there refused to give me the name of any manager or supervisor, saying they didn’t have one. The only name I got was a gentleman named Dario, who just continued to reiterate that the item was opened so no exchange could be made. I love when people go through life with no moral compass or common sense.
They’re lucky they are the only news stand in the international terminal so people have no choice but to purchase there. If you have any option though, do not purchase proud source or anything from this place. They don’t care if you get sick from their product and will not take responsibility for anything since they’re one of those team of liars who insist they have no management.