New Century BMW in Alhambra

***Leaving out MOST names for privacy*** Jan 7th, told have to return next week hardly b.c. of the Eaton fire, but rather it seems my request for same day service, per a seemingly moody (but maybe he was concerned?) service advisor who I was told, "don't think he is here" today but he was because he made it clear my request was, "not possible". Said advisor then gave my paperwork to an undesired advisor, who was sitting next to assigned advisor (who hardly looked busy), to assist me with scheduling a return appointment w/ a loaner car reserved. Jan 14th, returned again, it appears the undesirable advisor is now permanently assigned to my car, why? Moving on, let's talk about the loaner car, I was loaned an UNCLEANED LOANER car with dried and crusted liquid stains on the central console, idrive controller panel, (pics below) given to me by person who self-identified as the MANAGER of the loaner department, admitting the car was "a little dirty". The MANAGER, SAY WHAT? What happened to hygiene, integrity, QUALITY customer service, HYGIENE? Did we just live through a pandemic? Anyhow, back to the new, undesired advisor. In my opinion, this person seemed incompetent b.c. they gave me 3 different price estimates regarding the TOTAL cost of repairs. VERBALLY I was told $3,600 just for the MAIN concern, THEN it was $4,640 for the TOTAL cost of repairs. Oh, but wait they ended by saying this NEGLECTS TO INCLUDE the oil change, etc, so the TOTAL IS $5,307. What? WHAT DOES TOTAL MEAN, sum of prices? Thus, I HAD TO ASK FOR something in WRITING to demonstrate LACK OF PRICE TRANSPARENCY or INCOMPETENCY, whichever or BOTH. Additionally, the undesired service advisor never responded to my text messages and also did a poor job of informing me of the status of my vehicle, they only called on the 1st OR 2nd and the sixth day my car was in BMW's possession. Now comes the day of the car pickup, I receive an e-invoice for a FOURTH PRICE, $5,364. How efficient BMW Alhambra is, what is BMW's motto besides the "Ultimate driving machine", the word's are on my car manual, EFFICIENCY. OH!!! To add, got a push notification to bring car in for appointment at Alhambra dealership, while it was already at the dealership. Huh? I digress, back to the advisor who seemed belligerent when I complained about the discrepancies, cutting me off, and then telling me "what you saw" (how would they know?) is due to their inability to adjust the invoice before receipt of payment b.c. they had to deal with "an insurance case" that day. What did THAT have to do with me? Plus, EFFICIENCY would ensure I received the CORRECT invoice the FIRST time; what if I had paid the final invoice without saying something? Whatever, Jan 23rd, left a message for the so-called service manager, James, who never returned my call, no shocker based on how my experience had been up to that point. I did note, it (poor service) starts from the TOP down. To boot, after picking up my car, I realized on my way home that my favorite CD, yes, CD, was missing though I left it in the CD player. Thankfully, the CD was returned, but I had to make a third trip. Overall, it was the WORST service I have received from BMW. Monrovia's staff, mainly a female service advisor, is the rudest, but even they have delivered higher quality service. Pacific BMW often forgets I am present to pick up my car (AFTER checking-in), but even they have delivered a higher quality service, with a full tank of gas (years ago, unsure if still valid) and a higher quality/effective car wash, unlike Alhambra - black spots on driver side... My Alhambra experience was UNACCEPTABLE. Yes BMW, I intend to buy another vehicle similar to the SUV loaner, but it will be at either Monrovia or Pacific BMW. I also have a pic and video of the loaner car w/ its license plate and a date stamp in case the dealership wants to argue the car pics are false. Thank you.

Since its renovation, New Century BMW has a sleek, high-tech vibe, much like the cars they sell. This is my second time buying a car here, and Anthony Yang was an incredibly professional and dedicated sales representative. He patiently answered all my questions, and the after-sales service was excellent. I'm very satisfied with my car-buying experience!

Jay “Jorge” and Wendy did above and beyond! I highly recommend them for your collision repair of your BMW. My M340i is better than when it was brand new though I would have to say the Physical location of the facility is a little bit disorganized at best, It doesn’t quite hold up to the reputation of BMW as I know it for the last 30 years you guys need to re-organize that location and get it up to par; but don’t hold it against them because their work is outstanding!

I have been buying/ leasing cars from New Century BMW for just over 15 years. During this time, they have always taken care of me. Great deals and excellent customer service. A huge shout out to Hamlet. He’s been my go to guy from the beginning. He’s the best! Can’t leave out Saeid either. He’s the best too!

Update; 10/15/24 I’ve never experienced such a complete lack of respect for a customer’s time and money as I did at BMW New Century. First off, the car wash they provided was pathetic. It looked like they used filthy rags or dirty water my car came out looking worse than when I brought it in, Had dirty rag smudges around it. My new advisor ( I won’t say their name) didn’t follow up with me at all. It’s like they don’t even care about building relationships or providing a quality experience. This is a job where upselling and connection are key, but I guess that’s lost on them. My car was done and sitting there with a “waiter” sign, and yet no one bothered to inform me. I was sitting right in the lobby, waiting like an idiot. While everyone walks around joking around I’m sitting there waiting for a car that was done. The service was mediocre at best. While I appreciated the video update, everything else was a disaster. My previous service advisor, Ken, always made sure I was taken care of, but clearly, the quality has nosedived since he left. I even wrote a great review in the past. They’ve wasted my time, provided subpar service, they should be embarrassed. ——————————————————————— I recently had an exceptional experience at New Century BMW of Alhambra, thanks to service rep Ken Lam. From the moment I arrived, Ken was on point, providing constant updates and even checking back to ensure everything was going smoothly. He even set me up with a rental, which was incredibly convenient. It's service like this that truly makes owning a BMW worth it. Ken was incredibly informative without any pressure to make additional purchases, which I greatly appreciated. He made the entire process stress-free and straightforward. I'm already planning to return to renew my service plan and will definitely be asking for Ken again. If you're looking for top-notch service, I highly recommend requesting Ken Lam. Thanks for everything, Ken! You're a cool guy and a true asset to the dealership.

I had a great experience overall getting my new BMW. I had a deal in mind and reached out to a few dealers who were very bad at communicating and or not willing to negotiate. I ended up reaching out to New Century BMW and William Wong worked with me to get the deal done, he was on it and super communicative throughout. Easy process, did everything online and via email, spent minimal time at the dealer. Diana helped me with getting my car set up and showing me around some of the features and she was very nice and helpful as well. Highly Recommend, Thank you again!

Have an amazing experience buying my first car from New Century BMW. The experience was even better because I got to work with Elvis. I was looking for a BMW M340i and couldn't find one with all of the packages and colors that I wanted in my state. Saw that New Century had a M340 that matched what I needed and fitted within my price range. When I contacted them on the phone, I was paired up with Elvis to learn more about the car. He was straight to the point and provided all of the information, including the shipping information for the vehicle. After a few days of thinking, I decided to begin proceeding on the vehicle. Since I wasn't in the same state and didn't have the time to fly in to look at the, I asked Elvis for a series of favors (photos, videos, Facetime calls, documents) to ensure that I am getting the car that I envisioned. He was more than happy to help out even the days he was off from work. After all of that, we were able to reach an agreement and began the entire process of payments and paper works. Elvis always updated me with information, such as tracking information, and I felt very comfortable to call him at any time I needed help. In the end, I had received my car in a week and everything seemed great (was a little dirty because of the transport). He even coordinated the transportation of the vehicle and provided videos to make sure I felt comfortable throughout the entire process. All in all, I highly recommend this BMW dealership to anyone, regardless if you are in California and highly recommend you work with Elvis. He'll make sure you are confident and happy about the purchase! He helped me get my dream first car!

I had an excellent experience at this BMW dealership! The process was quick, professional, and seamless from start to finish. My new BMW i5 is absolutely amazing—I couldn’t be happier with my purchase. The dealership itself is impressive, with a spacious layout and plenty of comfortable waiting areas that make the entire experience so much more enjoyable. The staff was knowledgeable and attentive, ensuring all my questions were answered and everything was handled efficiently. Highly recommend this place to anyone looking for a top-notch BMW experience!

My service advisor Kevin Luu is absolutely amazing – great communication, friendly, realistic, in timing and very organized. However, one of the parts did not come in as expected, so I have to come back – which I completely understand happens – and when I picked up my car, it was absolutely filthy inside. There was dirt smudges all over the seats and fabric Sides, center consul, etc. They took everything out from my back storage area and left it strewn all over the backseat. I was not happy with the way that my car was returned to me when I keep it so clean.

I recently purchased a 2022 BMW X5 from New Century BMW, and the experience was outstanding! Elvis was an incredible salesperson—knowledgeable, professional, and genuinely helpful throughout the entire process. He made everything smooth and stress-free, answering all my questions and ensuring I got the best deal possible. The BMW X5 is an amazing vehicle—luxurious, powerful, and packed with great features. I couldn’t be happier with my purchase! If you’re looking for a top-notch car-buying experience, I highly recommend Elvis and the team at New Century BMW.

Taking my car to this dealership for service was a waste of time and I won’t be coming back. I never leave negative reviews, but I was incredibly disappointed. My appointment was at 10am. I arrived at 9:50am and I didn’t get called on until 11am - one hour after my scheduled appointment. My service advisor was nice, and I understand the service department was busy, but there’s no need to make paying customers wait an hour for a scheduled appointment. I was quoted for an oil change at $256.99. I asked if I can use the $100 gift card (for services over $250) that was electronically provided through email from New Century BMW at checkout when I picked up my car. I was told I could. I was told my car would be ready around 2 pm. I got a call at 4:30 pm saying my car would be ready in 30 minutes. I arrived at 5:15pm and my service advisor was on a break so I had to wait until someone else was available to assist me with checkout. Another service advisor came to help me, and pulled up my paperwork. The final cost for the oil change was $232.99 (no longer above the $250 mark to use the gift card). I explain that I wanted to use the gift card and was told I could. He told me that I needed to provide a physical gift card in order for it to work. I showed him the email which clearly stated that if I did not have the physical gift card, then showing the email would suffice. He then mentioned it only applied for select services that are non “value services”. Apparently an oil change is considered a value service and my gift card would have never been able to apply. When did an oil change become a value service? My invoice does not state “value service oil change.” It just says “service - engine oil..” I made my payment and walked out. I’ll never come back. The emailed gift card was misleading just to get customers to bring their car in for service at their dealership. The employees don’t know how to use their own gift cards unless it’s a physical one even though the email states that showing proof of email would suffice and the wait time was unacceptable.

New Century BMW is always a pleasure to work with! Their service department is so efficient and employees are always friendly and knowledgeable! I always make an appointment so there’s never any waiting around when I arrive. They give a free car wash when service is done, too!

Mark Ma is an excellent Client Advisor. He answered all of our questions from the beginning of the process, kept us informed on the status and progress of the special ordered/designed vehicle, courteous, upfront, and honest. This is our second purchase from this dealership and have chosen to return due to the outstanding customer support and service provided by New Century BMW. We got to meet a representative from upper management on our previous purchase/visit as well and the experience was also very positive. I recommend this establishment due to all of the positive interactions. Thank you New Century!

Love my new X3 Xdrive! Had a great experience with the team especially working closely with Elvis! He was able to address all my questions regarding everything! They were professional throughout and made the entire experience worth the drive up in the rain. Highly recommend asking to work with Elvis because he not only gets the job done, but he knows everything about all the cars on the lot.

Great dealer to continue having work done to a vehicle purchased almost quarter of century later from them. Believe it or not back when the dealer was located elsewhere, I had decided to purchase from New Century since it was the dealer that dealt with my needs sincerely compared to other neighboring dealers. My car is a low mileage vehicle and when I had to flat bed the car in due to age, they took in the vehicle without any hassle and later gave me video assessments for the recommended repairs. Upon completing the repairs, and driving home, I think they did a good job bringing back life to the car. Will hope to see them service the car in the future.

I’m writing this with the hope that New Century will take this as constructive criticism and not whining. I really wish they would have better quality control. The initial intake at service was fine, and no charge was listed on my work order to replace an insured tire. When I came to pick up my car, I was charged almost $100. Since I was in a time crunch, didn’t make it an issue and paid it. But when I picked up my car, no one thought to armor my tire to match my other three, so I drove off with it looking like crap. Previously, the interior has had fingerprints or other markings not cleaned off. I believe the customer must approve work before being done, and all costs must also be disclosed and approved, and also clearly listed and initialed on the estimate. Lastly, cars should be checked to make sure they are clean and look great when delivered to the customer. Isn’t that why people come here as opposed to an independent shop or chain tire shop?

I had an exceptional experience at New Century BMW. My mother's car had persistent noises and vibrations that no other dealership could diagnose. Mr. Eddie Wong at New Century BMW was incredibly knowledgeable and patient. He promptly identified the issues, replaced the engine mount under warranty, and offered a great special promotion on brake pads. Eddie even had the car washer and provided excellent maintenance suggestions. The service was timely, professional, and warm. The diagnosis and service were completed the same day, I didn't have to wait there or arrange for a rental. Eddie offered me a ride, but I had my own transportation. Highly recommend to say hello to Mr. Wong and go to this dealership!

I’ve received excellent service at New Century BMW in Alhambra. The process for getting my car serviced is incredibly easy and efficient. I appreciate receiving regular updates, along with video clips from the technician during the multi-point inspections, so I can see exactly what needs to be done to my vehicle. Gus, my service advisor, has been outstanding—he’s always transparent and communicative, which I really value. I’m consistently impressed with the level of service here and would highly recommend this location to anyone in need of a great BMW service experience.