I had a really disappointing experience at the Nespresso store in Costa Mesa. I walked in and was completely ignored for over five minutes—no greeting, no acknowledgment, nothing. Meanwhile, a white-looking customer who walked in after me was immediately offered assistance. It felt like I...
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I had a really disappointing experience at the Nespresso store in Costa Mesa. I walked in and was completely ignored for over five minutes—no greeting, no acknowledgment, nothing. Meanwhile, a white-looking customer who walked in after me was immediately offered assistance. It felt like I was being deliberately overlooked, and the experience left me feeling unwelcome and disrespected.
I expect better from a brand like Nespresso. Every customer should be treated with the same level of courtesy and respect, regardless of their background. This store needs to do better in training its staff on inclusivity and basic customer service.