Bad experience with them, I was a customer with Star World. Bought a couch with them, couch was damaged called to make a claim in 2019. Was given the run around for 6 months then 2020 hit and they blamed the pandemic. When they finally...
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Bad experience with them, I was a customer with Star World. Bought a couch with them, couch was damaged called to make a claim in 2019. Was given the run around for 6 months then 2020 hit and they blamed the pandemic. When they finally allowed tech visits, they said they were moving to another local on Pacific but they'd still help me. The help never came as their store cleared out for moving & they said lauging, "what are we going to replace your couch with." (Pretty Rude)... I visited their new store. Manager (former Star World Manager" said they were star world, but when I brought up my issue he claimed they now aren't and sent me on my way. But yet they have Star World merchandise, branding, & even Star World employees. The Star World website brings you here. They even have the same hours of operation. I mean World=Mundo. So I came back and stated my case, after all that they finally found me on file (so much for not being Star World) and they said they would help me and wouldn't leave out to dry I got excited since I've been waiting since 2019. Fast forward, I get a call on 01/04/21 saying there is no record of insurance and that there is nothing they can do. When a few weeks ago they said they found my insurance and all the notes left by Star World emoloyees. They even promised they'd help me get store credit/gift card for a replacement (lies). Don't believe the 5 star reviews (seem like reviews written by employees), look at all the negative reviews for Star World to get a clue. Wanted to file a claim with BBB but they don't even pop up. Will figure out a way because I got cheated out of the money I paid for insurance and I'm left with a torn couch and a bad taste in my mouth. Thanks Star World aka Mundo Click for making me wait a year and a half and let my insurance expire. Nice set up. Feel lied to and ripped off.