August 27, 2024, as of today's writing we have waited 2 plus years since installation of MSI Everlife XL Cyrus Series floors throughout our entire house at no small cost. Before the expiration of the 1 year warranty the floors buckled, cracked, slipped and popped...
Read MoreAugust 27, 2024, as of today's writing we have waited 2 plus years since installation of MSI Everlife XL Cyrus Series floors throughout our entire house at no small cost. Before the expiration of the 1 year warranty the floors buckled, cracked, slipped and popped out of joint. The floors were professionally installed by a construction contractor, licensed who frequented MSI for products and is known to MSI. MSI was contacted and sent inspectors and managers to review the damaged , failed product on 2 separate occasions, MSI went as far as to hire a professional 3rd party inspection company to measure wear, humidity, product installation and foundation, all in a vain attempt to limit responsibility and product quality and shift blame.
MSI can shift the blame and responsibility of a failed product who's failure was poor quality product that does not stand up to the warranty, description nor guarantee they so highly recommend, because they are a big company & I'm the little guy.
MSI can and will not take responsibility for their product simply because they do such a high volume of work that they can write off poor product and their reputation because just like big companies have done for years , its cheaper in the short term to ignore poor quality , workmanship and product by not holding to a higher standard of work ethic and since my construction costs was not the million dollar contracts they serve , they can ignore the small guy , little consumer , homeowners who's house is all they have.
MSI may have a decent reputation and fair ratings, but what distinguishes a company today is how they respond to the 1 offs.
The customer that had a problem with their product and how MSI handled giving the customer due process, fairness and quality service of product so highly advertised.
We should be weary of MSI and its "true" customer service, if you had work completed with MSI products and they were quality products and didn't give you problems you are blessed, but for those of us who experienced product failure and MSI's failure to stand on integrity, and honor to fix what was wrong with their engineered product , MSI is a colossal failure in customer service, integrity and product quality only surpassed by their lack of acceptance of responsibility.
I will find it hard to recommend MSI for any contract work and customer satisfaction in the future, based on my current experience and the lack of MSI to follow up with me, contact me or make me whole again.
Masen
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