Motor Werks of Barrington

Thanks MotorWerks Mercedes-Benz of Barrington!A week ago, I picked up my new, bespoke factory build of a 2025 Mercedes-Benz CLE 450 4matic Cabrio at MotorWerks Mercedes-Benz of Barrington, IL. If that wasn’t fun enough, today, imagine my surprise to receive this lovely gift box as a welcome (back) to the Mercedes-Benz family.Happy to be back!Also, special shout out to my salesperson extraordinaire, Bruce Jones, Jr.! He managed every single thing – the order, frequent updates as it made its way across the Atlantic, the trade-in, the financing, sourcing the proper wheels (no easy task for this model), and even getting my plates on. He did this all with great enthusiasm and professionalism. As I have publicly said elsewhere, he is a Rockstar! You can count on the fact that he’ll be who I’ll be circling back to when its time for a replacement.

Bought my second car here. Infiniti Q50 Luxe. Love it. Reliable. Smooth. Comfortable. I cannot begin to explain how much i love it. Even when I was buying the car, the sales people weren’t pushy at ALL! When I got the car, it also came with perks like free Starbucks at this location, car washes and more onto a MotorWerks app that refills annually with credits.Jason the service advisor always does a great job!! Couldn’t be happier. The place is friendly, inviting, and super clean. Probably one of few honest and kind dealerships you’ll find. The technicians in the back that work on my car, also thank you for always taking great attention to details and taking your job professionally. I will be coming back for future needs. 😁

I wish to share my experiences at Barrington Motorwerks and specifically with BMW Client Advisor Peter Archos. My wife and I first met Peter approximately two (2) years ago when we were first looking for cars. He was friendly, knowledgeable, and patient letting us drive many vehicles. We didn’t buy at the time but were impressed with Peter’s professionalism. Because of this, we sought Peter out over a year later when we were finally ready to purchase. To date, we have purchased three vehicles from him. Each and every time, Peter made the experience easy, quick, and painless. He is genuinely a nice person who cares about his customer’s needs and what’s going on in their lives. We could not be happier working with and getting to know Peter personally and will be his customers for life. Thank you, Peter and Barrington MW. Keep up the great work!

Devin from BMW service was an outstanding help for me. I purchased my 2023 3-series with a minor rear end scratch. Devin was able to walked me through the process of how everything with my vehicle would be done. Such an easy experience and really changed my prospective on my experience with service advisors. Thank you again for all your help! Will definitely plan to work with him with all my needs in the future!

Motor Werks will always be a place to look for us when in the market for a vehicle. It was definitely worth the flight to check out our Lincoln Navigator. Greg was straightforward on the phone, reassuring us all the details/condition of the vehicle were accurate before traveling. They went the extra mile in detailing and touching up paint/wheels. Their professionalism is reflected in how stunning the vehicles are in their lots. Thank you to Greg, Isabella, and the rest of the crew. You are all amazing to work with. Thanks for everything. Brooke and Joe.

I recently had the pleasure of financing a Tesla Model X from here a few days ago and I cannot express how thrilled I am with the entire experience! I had the pleasure of working with an extraordinary car salesman Jim Rubey and I must say it was an experience that exceeded all expectations. From the very beginning, his exceptional service and expertise shined through, making the entire process not only smooth but also enjoyable! He was attentive, patient, and genuinely invested in ensuring my complete satisfaction! Jim took the time to actively listen to my requirements and asked insightful questions to better understand my preferences. It was refreshing to work with someone who genuinely cared about finding the right car for me, Even after signing all of the paperwork and leading up to leaving with the car he made sure I was satisfied with my purchase. Also, I want to extend a HUGE thank you to Rad the sales manager who spent the time showing me how to use my Tesla as I’ve never owned one before. He showed me every feature and was very friendly. Jim and Rad followed up a few days after getting my car just to make sure I was satisfied with my experience and my car! How nice! One week later I am extremely happy with my car and will continue to be. For the first time ever I had an amazing car buying experience that I have no complaints over. I will work with Motor Werks again in the future and HIGHLY recommend them!

Phenomenal staff, phenomenal deals, phenomenal service, phenomenal processes. So to start, let's get the price out of the way. They are upfront and honest, the deal is the deal. Especially in a world in which there aren't many cars to be selling, I completely understand. However, that are willing to wheel and deal on used car purchases, and that is where most of the fun comes in. Because the pendulum swings both ways with that one.Sean Caffe was excellent, keeping cool and collected, with no games or gimmicks. This isn't like all those other dealers, whose salesmen live and die by the sale. They literally give you what you want and are upfront and completely honest with what the offer is.You also only ever work with one person, you don't get pulled into a room with a manager and later dragged across the office to speak with the high pressure finance manager to get you to buy things you aren't looking for. The questions are yes and no, with the responses of "you sure? Okay. And we can't sell you what you don't want." This is a massive departure from dealerships of the past.The dealership itself is well laid out, with a freaking Starbucks for the customers and a state of the art car wash. Everyone is really friendly and welcoming, and they just want to give you what you want. While the prices may or may not be higher than expected, you get what you pay for, quality in service, staff and selection.I got a big car for moving the family around every now and then. But I'll be back soon for a Lexus RX. Hope to see you soon Sean. I wish this place nothing but continued success and prosperity, especially as we head into the recession. Here's to a hundred more years of Motor Werks!

Had such a great car buying experience. With inventory as low as it has been. Guillermo stepped up and walked me through the ordering process. This was my best car buying experience ever. No hiccups. Got what I wanted at the price I needed. I'm proud to say I received one of the very first 22 CR-V Hybrid Touring produced! Quick and painless! I will be back when I'm ready for my next vehicle!

Ivan and Claudio are remarkable, to say the least. Their attention to detail, client service, and professional yet friendly demeanor made the entire process seamless and comfortable. This was incontrovertibly the best car purchase experience of my life. To that end, I will be purchasing all of my vehicles from Barrington Motorwerks as a life-long client. Ivan made me feel comfortable and confident in my purchase and decisions. Ivan's knowledge and experience relaying vehicle specifics and answering questions was impressive yet reassuring. Claudio's financial acumen made the loan process seamless and comfortable where he worked out an incredible deal for me. Claudio carefully explained and weighed the pros and cons of various decisions providing comprehensive, digestible explanations. I never felt remotely pressured or rushed throughout the process. The dealership is also immaculate and top-notch. 11/10.

This team is outstanding. They provide exemplary service, they stand behind their word, and they’re very easy to deal with. I bought a used vehicle many states away and the transaction was simple, honest, and easy. Everything they said they honored. I will happily purchase my next vehicle From this group. A special shout out to Geno, sales Manager, I had the pleasure of dealing directly with him.

Service HondaI had a very disappointing experience at this service center. Upon arrival, the receptionist made no effort to accompany me to the office or discuss the necessary maintenance based on the mileage of my vehicle. Instead of reviewing all relevant details about my car on their system, they skipped this crucial step entirely.My car is under warranty, and the oil change should have included a free replacement of both the air filter and the cabin filter. However, at the end of the service, I was handed a bill for $425 with no clear explanation.To make matters worse, there was no record or disc provided documenting the performed services. The car was returned to me unwashed, and I found the coolant reservoir cap left open under the hood—an unacceptable oversight.The staff at this service center failed to perform their duties properly and didn’t even bother to apologize for their mistakes. I cannot recommend this place based on my experience.

I just got back from Honda Motorwerks in Barrington. We waited for 2 hours to get an oil change and after 2 hours we were told that they can’t do an oil change for my Pilot Because they are backed up. That is very bad. What’s the appointment for if they can’t work on my Pilot. They never even gave us any status for 2 long hours. We wasted gas, time and I even left work for nothing. I’m very disappointed with Honda Motorwerks!

Purchased a new 2019 Porsche Cayenne with a pre paid maintenance program. I was never provided the terms and conditions for the program, skipped one year of maintenance due to not driving during covid and now the dealership is refusing to service my car and wants me to pay $800 for the service I already paid for. They keep pointing the finger at 'Corporate' as the only entity that can give an exemption and the corporate customer service says the service center is independently owned and is the only entity that can give an exception. Buying an expensive premium car I had a lot higher expectations for customer service and would not every buy a car from this dealership again.

Be careful of any used vehicle you buy from this dealer. I had my car spring a massive fuel after only two weeks of driving. Despite this being a non-obvious fault I was told there was nothing they could do at this point.Very disappointed that this wasn't caught when the car was 'inspected' and that nothing can be done for such a serious issue, even if the car is used.

Never come to the service department. This was an utter joke. I’ll never buy a car from these peopleI was honestly surprised. There are some fees that are useless and stupid. But I felt like it was a straight forward process. The car was priced well, very well. Sales were extremely nice (not very pushy at all). Out of the 15+ cars I’ve bought and sold. It was up there in top experiences. They lowballed my trade in. But negotiated a fair price I was happy with. What in life isn’t negotiable.

Dishonest Dealer where we had very disappointing terrible recent experience trying to buy a 2020 Mercedes-Benz GLE 350 used vehicle from MW Barrington. Upon inspection at a different Mercedes Benz Service center before making the downpayment, we uncovered rodents had chewed through the wires, engine insulation and vehicle under carriage hard plastic has visible large cracks. None of this information were ever disclosed to us by sales team instead were told it’s in excellent condition and been fully inspected by their expert technicians and listed as 31,858 miles for $37,295. Before putting the downpayment as they refused to fix the other interior and exterior issue we first pointed without downpayment to buy the vehicle, so I decided to have the vehicle properly inspected at my own expense at a different Mercedes Benz Service center and found this horrible issues. Totally shocked they are trying to sell this vehicle……never dealing with MW ever again.

Went to check out a used SUV before they even had pictures of it posted. After test driving it, I found an issue with the brakes and some minor cosmetic stuff on the outside. They fixed both of these issues and I picked up my SUV a few days later. Fast forward three days and the check engine light came on. Even though I bought the vehicle 'as-is' they agreed for me to bring it in. They got me in right away on less than an hour's notice and took care of the issue, which ended up being very minor, and I was on my way home. Arkadiusz and Tony were who I worked with the most in the Infiniti showroom and from beginning to end they made sure I was happy and taken care of.

I've received multiple marketing spam mail letters offering to purchase my car from this business that fake being important communications. I did not consent to these and I do not plan on doing business with this location ever again after a poor service center experience. I continue to request that I be removed from your marketing lists going forward.

I worked with Ali and Escobar to purchase my 2020 Infiniti QX 60. I absolutely love my car. The service I received while purchasing this vehicle was not pleasant. It seemed that some people did not know what they were doing. A few weeks later, I tried contacting Ali to take out the extended warranty. After several attempts, I still have not heard back from Ali. Even though I love my new vehicle, I do not recommend purchasing a vehicle from this place.

I bought a 2018 Kia Optima from Motor Works BMW back in Feb 2023. They basically sold me a lemon!!! Come to find out that there are big engineering issues with all Kia engines. Of which Kia were sued in a Class Action law suit. The car burns excessive oil, lacks power and overall has very poor performance.MW BMW kept trying to push their own warranty on me! Which tells me that they knew full well the problems the car had. I called the sales person who sold us the 2018 Kia Optima and he referred us to the sales manager. The manager's supposed reply was! Keep on to Kia about said problems!However, I decided recently to give Motor Werks a second chance to redeem themselves. I went to MW Honda. They took the Kia back for less than half of what they sold it to me for.The sales experience was the difference between night and day. The vehicle I have now is far superior than the Kia. Giving credit where it is due, MW Honda made things right for me. The one star reflects the first sales experience not the latest one!

One & Only is false advertising.No negotiation on price of car is accurate, but additional taxes/fees included $2k interior/exterior protection warranty that was first described as mandatory. Then the salesperson “spoke to the manager” and cut that price to $1k “just to get the sale done today”. When we pressed on why we’re being forced to buy a warranty we didn’t want, the explanation, which included “ all dealers are charging this” made absolutely no sense.This is exactly the type of traditional car sales tactic that One & Only claims to eliminate.

I purchased my car from here. I finally found out where all those cars with the round decal on the back by the plate that say MW stand for!They have fair pricing and good service. It’s in a nice high end area so you won’t find any cheap cars.You will feel rich waking around. I got a new Honda from there. The Honda dealership is their version of Nordstrom rack.Keep up the good work.

My sales Rep (Chris) was totally terrible!! He was not helpful, didn’t explain anything about the car, had a negative attitude and not a man of his word! I purchased a used Mercedes and I had my own personalized license plate! He promised me he would FEDEX me my registration along with License plate sticker! I haven’t received it and I’m unable to drive the vehicle because it’s technically not in my name. The Managers and finance guy was extraordinary. They were nice and given gave me a discount for the way Chris (sales rep) talked/ treated me. However I still don’t have my registration and I been getting the run/ around!! Never AGAIN!!

I have purchased multiple cars from here. However my last purchase I bought a Tesla and they didn’t want to put my front plate on. I was told I don’t need to and went home with my plate in hand. I purchased it late at night so it was just the dealership being lazy on their end. I was told Tesla cars don’t have a front plate and this car didn’t come with one. The other day I got a ticket for not having one and I contacted the GM of Motorwerks and the GM of the Mercedes dealership letting them know how disappointed I was and they both did not respond. I bought my car at night at the dealership was closing so because they were too lazy to put it on I am now at fault. A response from the dealership would have been nice. I have been a loyal customer and they don't have a minute to respond. Clearly they could careless after they get your money.

I have purchased 2 vehicles in the past, so it only made sense to go back again. I found a car online. I spoke to the salesman. I drove 60 min to find out the car had been sold. This could not have been checked out before my arrival??? 15,0000 dealerships have recently been hacked and are holding them hostage for millions of dollars....you cannot even purchase a car if you wanted to.....Motorwerks was disappointing and my sales person should have done his due diligence rather than waste my time.

One star is being generous. My husband & I have been going back & forth on 2 used cars in the last 4 days through Motor Werks of Barrington. Would have been our SEVENTH purchase from them. When you click on price, it changes. You talk to them live and there’s an add on of $2k for perma plate appearance protection package. No budging. No trying to work with us on either car that we were looking at. We’ve gone to MW always because of the people and service. Sadly, our 6th car from them was our last.

I would like to thank Evan at service department for Motor Werks Honda in Barrington. It was a very pleasant experience. Evan was very courteous, polite and knowledgeable. On the day I was in the service area to drop off my vehicle, he was there to take care of my vehicle’s needs. I highly recommend the service department at Motor Werks Honda.

I can only speak to the Honda department, specifically the parts department, but I’ve always been treated with respect and professionalism. I have two other dealers closer to me but I make the drive because the prices are competitive and there hasn’t been a single thing they haven’t been able to get ordered for me. I truly appreciate motor werks for this. I’ll continue bringing my business and referring my client to y’all. Thanks for the years of fantastic service!

Gave it an extra star because rest of the staff was overall friendly. However, I was pretty disappointed and frustrated by the lack of efficiency and confusion with the buying process. We had researched beforehand and went into the store with an appointment and knowing which car we wanted and yet it took us four hours to get everything settled. We were initially told to wait a little bit because our scheduled agent was still finishing up with another customer. Then another new rookie agent came to answer any questions we had while we waited for our agent. However, somehow this new rookie agent became our sales person? There was no straight communication, and I eventually realized when he was still with us 1-2 hours in. My address was written wrong three times on the documents, and we kept having to correct it. I understand mistakes happen but not only did it happened three times, but the agent also took at least 15-20 minutes each time to run to the other side of the building because the forms apparently need to be printed on the other side of the buildings.Then we made it clear that we were not interested in adding any warranties or packages when the agent began to show us a presentation on the different packages. We were very patient and told the agent we were not interested. However, the agent could not take no for an answer and KEPT insisting and then asked us why not. We had already been there for hours and were almost ready to walk out at that point. He also asked to give him a review while he stood there waiting. Not the most professional thing to do. Eventually, after we settled on all the forms and payments, we left with the new car. Then we get a call once I am in the car going back to the city that we missed a form to sign and had to come back. He apologized. I finally got the form signed recently. Honestly, I came out of that feeling exhausted. Maybe it would have been a better experience with a better trained/experienced sales person, but wow. I do not think I will ever come back.

The fixed price, no negotiations, utimately leads to a worse price for the customer. Not to mention the paint protection package they try and slap on to the fees as well. They didn't work with us on the price of the trade in too much either. We ended up leaving and buying the exact same model and trim elsewhere for a lower price, better trade in price and no unnecessary fees. Ended up saving about $2700.

I would give zero stars if that was an option. Poor/non-existent communication, lots of excuses, no follow-up/follow through, & seems that nobody cares from the top to the bottom of the company. Spend your hard earned money elsewhere!Bought my second Porsche Cayenne (a used 2019 Turbo, my 1st was brand new 2021 GTS) from Motor Werks early January 2023 & have regretted it since the first week of ownership. Noticed issues immediately on the drive home (break pads and wiper blades that should have been replaced before they sold me the car, car was dirty inside & out - we finished the transaction when it was dark out). They did make that right by replacing them however, they charged me for replacing spark plugs that were due for service at 30,000 miles even though the car had 29,040 miles when I bought it, & suggested that I have a mobile detailer come to my home for $150. Really? Fine, I was willing to let that go. Within the first week, and to this day, I started to & keep having both small but frustrating issues (driver auto- up/down window control may or may not work, warnings saying PAS restricted, high beam assist not available, Apple Car Play may or may not work, etc.) & bigger issues that affect the performance of the car (chassis fault warning resulting in a horrid, rough ride, adaptive cruise control failing to work during long drives, reduced engine power aka dreaded limp mode, infotainment screen going black so nothing could be controlled - climate, radio, etc.). They had my car for 138 days of the first 11 months I owned it (that's 41% of that time period!) & while I had loaners, they were substandard to my car (very slow base model Macan's), & I am a smoker who drives long distances for work & smokes in my car. Very inconvenient to say the least, not to mention all the times they said they would come pick up my car & didn't, or said my car would be ready & it wasn't. They rarely provided updates; my husband or I would have to reach out to get any status updates more often than not. They do not care about their customers at all; the General Manager, Brian Guzy, flatly refused to speak to me or my husband last summer after repeated phone calls & emails to him about our first 5 - 6 months with this car from hell. Marco Rodriguez, the service manager, swore he would over communicate and then failed to deliver on that. We were told Stu Nelson, who I believe is a Sales Manager, would help us get things resolved & stay in communication. After one conversation, he disappeared. I absolutely loved my first Cayenne & I absolutely hate this one. Sad when you're talking about the hefty price tag on these vehicles. I would have expected the sales manager &/or the GM to A) care, B) willingly & repeatedly communicate with me to make things right, and C) offer to get me out of this clearly faulty vehicle & into a different one permanently so they could really figure out/resolve the problem without extreme frustration for & inconvenience to a customer who has literally spent hundreds of thousands of dollars with them. I guess that is expecting far too much.Fast forward to this year: the annoying stuff continues to happen on at least a bi-weekly basis. This winter, the newest fun surprise was my heated seats wouldn't come on several times when pushing the button & sometimes the A/C seats would come on instead. I no longer had the energy to deal with them so I just let it all go. Now they picked it up for service this Tuesday as the reduced engine power warning is back. Not only did they completely botch my pick up & try to blame me (their awful communication skills apparently aren't reserved for just their customers but also extend to them not communicating with each other internally), but here it is Friday & I hadn't heard anything until I reached out to them myself... Again. And again, excuses, excuses. I wonder how many weeks they'll have it this time? This car is a total lemon & I want out! I just want someone to care & make it right, but I think that is very unlikely to happen at this point. To be continued, I'm sure…