I wish I read the BEST BUY/ GEEK SQUAD reviews prior to dropping my computer off at the Geek Squad in Signal Hill, CA. A few things have happened that made this experience very unpleasant. I dropped my computer off to have a virus removed...
Read MoreI wish I read the BEST BUY/ GEEK SQUAD reviews prior to dropping my computer off at the Geek Squad in Signal Hill, CA. A few things have happened that made this experience very unpleasant. I dropped my computer off to have a virus removed and before they even looked at it I had to purchase the 1 year service plan and a virus protection they slipped into my basket the cost was $201.67 for everything, I thought a little expensive but if they fix the computer okay it was worth it. Next day they contacted me saying my computer had a bad Hard drive( I knew that wasn’t true). and he was wondering if there was any thing on the HD I wanted them to recover for a small fee $87.these geeks are good at up selling anything but what you came for, also said my computer needed a recovery disk and asked if I had one. My reply was no. Then they said I need to get one on my own then bring the recovery disk back to the geek squad so they can install it. My response was “I’m paying you guys to fix my computer instead you break my hard drive shouldn’t you be getting the recovery disk and installing it?” The Geek Squad guy said “no it is your responsibility to get it we Don’t do that” feeling that the Geek wasn’t being truthful and I was being SCAMMED at this point. I took my computer back because for $201.67 I would expect better service. I then left with my computer and went to a computer repair company just down the street called MODERN COMPUTER SYSTEMS 2068 Willow St Signal Hill, CA 90755 for a second opinion. Boy was I surprised when Elizabeth told me there wasn’t anything wrong with my hard drive. I didn’t have to go out and purchase parts for the computer. She was able to remove the virus and install Windows 7 and had my computer running great and back to me the next day. My bill came to $85, less than the Geek Squad with NO hassle and way better customer service. The next day I returned to Geek Squad to get my money back, the Manager lady was extremely rude and would not give me a full refund, She felt that the geeks should be paid for a job/scam well done. She proposed a $130 refund. I said no a full refund because they had misdiagnosed my computer ( a bad hard drive don’t just fix it’s self) or simply tried to scam me for more money , she then just walked away and told the other geeks to walk as well. I still haven’t got my money back but I’m working on it. Sorry Geek Squad I will never use your service ever again nor will I refer anyone. Bottom line steer clear of best buy and Geek Squad.
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