I purchased a wireless mouse yesterday, and it was defective. I took it back today to exchange, and they told me they can not exchange or return anything that's not in the original condition. They said it says on the receipt. The receipt that I...
Read MoreI purchased a wireless mouse yesterday, and it was defective. I took it back today to exchange, and they told me they can not exchange or return anything that's not in the original condition. They said it says on the receipt. The receipt that I brought back with the product read: "Return and Exchange Policy, new, unused or defective merchandise purchased in Miniso stores maybe returned and exchanged within 7days of purchase at the original store" I am not sure which part of the policy I was not following and they said they CANNOT do anything because the product has been opened. Yes, it is opened because that's how I found out it I DEFECTIVE. The part timers there were not well trained, and they kept repeating the same thing. I read the policy on the receipt because they kept saying, "Our policy says...", and they finally called the manager. The manager said that she heard everything, plus I was making a scene and talking in not well mannered way. OMG, I just read the policy on the receipt!!!! "Please tell me which part I am not following on the policy printed on the receipt!!!! She said, "unused" part I was not following. But it says OR "DEFECTIVE" and yes it is "unused" because I wasn't able to!!
So there, I was making a scene because I was following and reading their policy that they do not clearly understand. This place is not worth it.
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